Assistant Front Office Manager

Moxy NYC Downtown; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Moxy NYC Downtown is seeking an Assistant Front Office Manager to assist in overseeing front office operations in line with brand standards and sustainability practices.

Ideal candidates will have 1–3 years of hospitality experience, including front desk operations, and a preferred associate or bachelor’s degree. This role involves supervising associates, coordinating with Sales, and ensuring efficient occupancy use.

Qualifications

• 1–3 years hospitality experience including front desk operations.
• Associate or Bachelor’s degree preferred.
• Ability to supervise and coach associates.

Responsibilities

• Oversee front office operations in the absence of the Front Office Manager.
• Monitor guest satisfaction and work to improve departmental scores.
• Assist in monitoring front office financial operations and controls.
• Assist in development and monitoring of department budgets and forecasts.
• Ensure inventory and supplies for front office and gift shop are maintained.
• Coordinate group resumes and rooming lists with Sales.
• Follow safety guidelines and HHM EarthView sustainability practices.

Skills

Hospitality experience

Front desk operations

Team supervision

Education

Associate or Bachelor’s degree

Job description

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match

HHM Hotels Benefits And Perks

• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It