Assistant Front Office Manager

Stonebridge Companies; New Orleans, Northern (LA, KY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in New Orleans, LA is seeking an Assistant Guest Service Manager to support the Front Office team and maintain high hospitality standards. You will oversee daily front desk operations, assist with room assignments, and help resolve guest concerns to ensure a seamless guest experience.

The role requires 2+ years in guest service supervisory roles, PMS proficiency, and strong leadership. A flexible schedule including evenings, weekends, and holidays is expected.

Qualifications

• 2+ years in guest service or front desk supervisory role in hospitality.
• Proficient with property management systems and Microsoft Office.
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational abilities and ability to multitask.
• Experience with guest loyalty programs and VIP handling preferred.

Responsibilities

• Oversee daily front desk operations and ensure smooth service.
• Supervise front desk agents, bell staff, and concierge.
• Respond to guest inquiries and resolve issues promptly.
• Ensure accurate billing, reservations, and room assignments.
• Train new team members and coach staff.
• Monitor guest satisfaction and address feedback.
• Coordinate with housekeeping and maintenance for timely turnovers.
• Manage front desk schedule and staffing during peak periods.
• Oversee guest loyalty programs and VIP arrivals.
• Communicate operational updates to the Guest Service Manager.

Skills

Front desk supervision

PMS proficiency

MS Office proficiency

Leadership

Communication

Problem solving

Organization

VIP handling

Tools

Property Management System (PMS)

Microsoft Office

Job description

City, State: New Orleans, Louisiana
Title: Assistant Guest Service Manager
Location: New Orleans, LA
FLSA: Exempt
Status: full-time
Reports to: Assistant General Manager
Supervises: Front Desk Team Members
Pay Range: Salary Range $60,000

Job Summary

The Assistant Guest Service Manager supports the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

Essential Functions and Duties

• Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service.
• Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards.
• Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions.
• Ensure the accuracy of guest billing, reservations, and room assignments.
• Train new team members and provide ongoing coaching to front office staff.
• Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly.
• Assist with the management of room inventory and the coordination of room assignments.
• Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction.
• Manage the front desk schedule and ensure adequate staffing levels during peak periods.
• Monitor and manage guest loyalty programs, ensuring enrollment and engagement.
• Assist with handling VIP arrivals and special requests to ensure personalized guest experiences.
• Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• 2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.
• Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Strong leadership and communication skills to supervise staff and interact with guests.
• Excellent problem-solving skills and the ability to resolve guest issues efficiently.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Ability to work well under pressure in a fast-paced environment.
• Experience with guest loyalty programs and VIP guest handling is preferred.

Work Environment

Primarily an indoor role, based at the front desk and guest areas of the hotel. Must be able to stand and walk for extended periods while overseeing guest services and assisting staff. Must be able to lift and carry objects up to 20 lbs. occasionally. Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-09-08

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

All Stonebridge openings are projected to close within 30 days of the original posting date. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.