Assistant Front Office Manager

Stonebridge; New Orleans (LA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge in New Orleans, LA seeks an Assistant Guest Service Manager to lead daily front office operations, ensuring a seamless guest experience and resolving concerns. This role supervises the front desk team and coordinates with departments to uphold service standards of hospitality.

You will work closely with the Guest Service Manager to deliver exceptional guest experiences, including handling VIP arrivals and managing guest loyalty initiatives.

Qualifications

• 2+ years of experience in a guest service or front desk supervisory role in hospitality.
• Proficiency with property management systems and Microsoft Office.
• Strong leadership and communication skills to supervise staff and interact with guests.
• Excellent problem-solving and organizational abilities.
• Ability to work under pressure in a fast-paced environment.
• Experience with guest loyalty programs and VIP handling is preferred.

Responsibilities

• Oversee daily front desk operations and ensure smooth service.
• Supervise front desk agents, bell staff, and concierge to meet standards.
• Respond to guest inquiries and resolve issues in a timely manner.
• Ensure accuracy of guest billing, reservations, and room assignments.
• Train new team members and coach front office staff.
• Monitor guest satisfaction via surveys and feedback and address issues.
• Assist with room inventory management and assignments.
• Coordinate with housekeeping, maintenance and other departments for turnovers.
• Manage front desk schedule and staffing during peak periods.
• Monitor and manage guest loyalty program enrollment and engagement.
• Assist with VIP arrivals and special requests for personalized experiences.
• Maintain communication with the Guest Service Manager on operations.

Skills

Leadership

Communication

Problem-solving

Organization

Guest relations

Tools

Property Management System

MS Office

MS Excel

MS Word

MS PowerPoint

Job description

City, State:

New Orleans, Louisiana

Title:

Assistant Guest Service Manager

Location:

New Orleans, LA

FLSA:

Exempt

Status:

full-time

Reports to:

Assistant General Manager

Supervises:

Front Desk Team Members

Pay Range:

Salary Range $60,000

Job Summary:

The Assistant Guest Service Manager supports the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

Essential Functions and Duties:

• Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service.
• Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards.
• Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions.
• Ensure the accuracy of guest billing, reservations, and room assignments.
• Train new team members and provide ongoing coaching to front office staff.
• Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly.
• Assist with the management of room inventory and the coordination of room assignments.
• Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction.
• Manage the front desk schedule and ensure adequate staffing levels during peak periods.
• Monitor and manage guest loyalty programs, ensuring enrollment and engagement.
• Assist with handling VIP arrivals and special requests to ensure personalized guest experiences.
• Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• 2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.
• Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Strong leadership and communication skills to supervise staff and interact with guests.
• Excellent problem-solving skills and the ability to resolve guest issues efficiently.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Ability to work well under pressure in a fast-paced environment.
• Experience with guest loyalty programs and VIP guest handling is preferred.

Work Environment:

• Primarily an indoor role, based at the front desk and guest areas of the hotel.
• Must be able to stand and walk for extended periods while overseeing guest services and assisting staff.
• Must be able to lift and carry objects up to 20 lbs. occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-09-08

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.