Assistant Front Office Manager

Canyon Ranch; Lenox (MA); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Health plan including dental andVision

25 days personal and holiday time off

Paid maternity leave

Job summary

Canyon Ranch in Lenox, MA seeks an Assistant Front Office Manager to lead daily Front Office operations, ensuring seamless guest experiences and service excellence across the desk and overnight staff.

You will mentor a team, support recruiting and training, and manage schedules and payroll while coordinating with Revenue/Reservations to optimize occupancy and revenue. A strong leader with hospitality software proficiency is essential.

Qualifications

• Requires 3+ years in hotel, resort, destination spa, or related hospitality environment.
• 1 year in front office supervisory or leadership role.
• High School Diploma or GED required; Bachelor's degree preferred.
• Strong leadership and team-building abilities.
• Excellent interpersonal and communication skills.
• Proficient in PMS systems (Opera) and MS Office.

Responsibilities

• Oversee daily Front Office operations including Front Desk and overnight staff.
• Provide excellent guest service by addressing concerns and resolving issues.
• Coach, develop, and supervise team members; coordinate recruitment and training.
• Prepare schedules and approve payroll submissions.
• Conduct pre-shift briefings and coordinate across departments.
• Monitor room inventory, rates, and occupancy to maximize revenue opportunities.
• Ensure adherence to policies, procedures, and safety standards.
• Serve as Manager on Duty as needed.

Skills

Leadership

Guest service

Staff supervision

Recruitment & training

Scheduling & payroll

Communication

Operations coordination

Education

High School Diploma or GED

Bachelor’s Degree in Hospitality Management

Tools

Opera PMS

MS Office

Job description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

The Assistant Front Office Manager plays a key leadership role within the Front Office team, assisting in the day-to-day management and operations of the department. This position is responsible for ensuring seamless guest service, supervising front desk and overnight staff, and enhancing the overall guest experience by ensuring service excellence and operational efficiency. You will act as a leader, mentor, and problem solver, coordinating with various departments to ensure smooth operations and guest satisfaction, while maintaining company and departmental standards.

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Oversee daily operations of the Front Office including Front Desk, Guest Services, and overnight operations.

• Ensure excellent guest service by proactively addressing and resolving guest concerns and complaints.

• Supervise, coach, and develop team members.

• Assist in recruiting, interviewing, hiring, onboarding, and training new team members.

• Prepare and manage departmental schedules and approve payroll submissions.

• Conduct daily pre-shift briefings and facilitate cross-departmental coordination.

• Monitor room inventory, rates, and occupancy in collaboration with the Revenue or Reservations department to maximize revenue opportunities.

• Ensure adherence to company policies, procedures, and safety standards.

• Serve as Manager on Duty as needed.

• Maintain a professional presence in the lobby and front desk areas to support staff and interact with guests.

• Ensure accurate handling of guest information, billing, and payment procedures.

• Support and uphold brand standards and service culture at all times.

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• 3+ years of experience in a hotel, resort, destination spa, or related hospitality environment.

• 1 year in a front office supervisory or leadership position required.

• High School Diploma or GED required.

• Bachelor’s Degree in Hospitality Management or a related field preferred.

• Equivalent combination of education, training, and relevant experience will be considered.

• Strong leadership and team-building skills.

• Excellent interpersonal and communication skills.

• Proficient in property management systems (PMS), Opera, MS Office Suite, and/or other hospitality software.

• Exceptional problem-solving skills and ability to handle guest issues with professionalism.

• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.

• Position requires a clean drivers record and may be required to transport guests.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays).
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care).
• Employer-paid life insurance and Employee Assistance Program.
• Paid Maternity leave.
• A supportive, collaborative work environment with opportunities for professional growth.
• Annual compensation $53,600 - $55,830