Assistant Front Office Manager

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

Hilton Indianapolis Hotel & Suites seeks a hands-on Front Office Leader to oversee front desk, reservations, guest registration, bell services, and telephone operations. You will uphold standards while optimizing profitability through quality service and effective team management.

Requirements include a Bachelor’s degree in Management or related field and 1 year night audit plus 2 years front desk experience or an equivalent mix.

Qualifications

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• 1 year night audit experience; 2 years front desk operations; or an equivalent combination of education and experience

Responsibilities

• Supervise/ lead Front Desk and departments supporting front desk as listed; leadership duties include hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain department daily/weekly Payroll.
• Maintain standards of guest service quality.
• Contribute to profitability and guest satisfaction of other hotel departments; improve product through associate development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short/long term financial and operational plans for the guest services department; participate in the annual hotel budget.
• Manage the reservation function to maintain occupancy and ADR through suggestive selling.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental guest complaints and ensure corrective action.
• Ensure staff uses guest interaction skills and reward employees who meet/exceed guest expectations.
• Other duties as assigned by the leader

Skills

Front Desk Leadership

Staff Scheduling

Payroll Management

Guest Service

Employee Development

Budgeting

Education

Bachelor’s Degree in Management, Hotel Administration, Business or related field

Job description

Description

Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.

Division Hilton Indianapolis

Description

Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.

Responsibilities

• Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain department daily/weekly Payroll.
• Maintain standards of guest service quality.
• Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned by the leader

Education and Experience

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• Experience Minimum 1 year experience on night audit, 2 years experience in front desk operations, OR, an equivalent combination of education and experience

This is a salary position with compensation of $50,000.00 annually.

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.