Assistant Front Desk Manager - Oasis at Death Valley

Xanterra; California; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Park pass

Lodging discounts

Travel discounts

Referral bonus

Verizon service discount

Job summary

Xanterra at Oasis at Death Valley is seeking an Assistant Front Desk Manager to support the Front Office Manager and uphold Xanterra quality standards in a year-round resort setting.

Based in Death Valley National Park, the role involves supervising front desk operations, training staff, and coordinating with housekeeping, valet, and maintenance to ensure guest satisfaction and smooth daily operations.

Qualifications

• Experience in hotel/front desk operations preferred.
• Familiar with hotel management software such as Opera.
• Ability to train staff and maintain standards.

Responsibilities

• Communicate with Inn and Ranch Front Office Managers daily to preempt crises and guest issues.
• Maintain AAA 4 Diamond standards for Inn Front Office operations.
• Train and cross-train employees in Front Office, Valet/Bell, and Night Audit.
• Ensure that all specific room requests are blocked promptly.
• Resolve guest issues to achieve satisfaction and loyalty.
• Fill in for Front Office Manager when needed.
• Coordinate with Housekeeping and Maintenance to resolve room issues.
• Inspect VIP rooms and monitor guest areas for quality.

Skills

Hospitality operations

Organizational skills

Management experience

Hotel software

Micros Opera

Microsoft Word & Excel

Typing 40 wpm

Tools

Micros Opera

Job description

Overview

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring an Assistant Front Desk Manager to Live. Work. Explore. in Death Valley National Park!

Job Summary:

We are looking for an Assistant Front Office Manager to support the Front Office Manager in day to day operations. This position requires support and training of Xanterra quality standards for the department.

The Details:

Position Type: Full-time Year-round

Start Dates: As soon as possible on next available check in date (approximately three weeks)

Pay: $22.50
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?

Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Communicate with Inn and Ranch Front Office Managers and Assistant Managers/Lead on a daily basis to preempt crises and anticipate guest problems.
• Complete assigned duties and/or tasks as requested by direct supervisor(s).
• Maintain AAA 4 Diamond standards for Inn Front Office operations.
• Communicate with Front Office Manager regarding all schedules.
• Train and cross-train all employees in the operations of the Front Office, Valet/Bell, and Night Audit.
• Ensure that all specific room requests are blocked in a timely manner.
• Maintain smooth and open communications with all resort departments.
• Handle guest situations as they arise to achieve a solution to any and all guest problems before they leave our property.
• Fill in as needed for Front Office Manager in his/her absence.
• Communicate with Housekeeping Manager, Executive Housekeeping Manager and Maintenance department to resolve room issues.
• Inspect VIP rooms
• Interact with F&B operations to resolve group or guest issues.
• Make rounds of all guest areas as needed to include the grounds, guest rooms, guest room floors, public spaces, etc.
• Responsible for ensuring that all employees are aware of the Ecometrix Policy, Xanterra’s company-wide Environmental Management System (EMS) and their roles and responsibilities in achieving conformance to the policy.
• Other duties as assigned.

Qualifications

• Knowledge of hospitality operations.
• Proven organizational and management skills.
• Previous experience with hotel management software.
• Micros Opera property management system preferred.
• Must have working knowledge of Microsoft Word and Excel
• Must be able to type 40 wpm

Physical Requirements include:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to extreme conditions which include extreme hot conditions in the Summer.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.