Front Desk Supervisor - Oasis at Death Valley

Xanterra; California; Hybride; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free Death Valley National Park pass

Pool, golf course, gym access

Discounts on retail, lodging, travel

Employee trips and activities

Referral bonus program

The adventure of a lifetime!

Résumé du poste

Oasis at Death Valley is seeking a Front Desk Supervisor to manage guest check-in/out, train new staff, and oversee reservations in a full-time year-round role.

Located in Death Valley National Park, this position includes housing options, access to on-site amenities, and opportunities for career growth within the Oasis hospitality team. Typical schedule is 40 hours per week, with some evenings/weekends required, and a starting pay of $18.30 per hour.

Qualifications

• Front desk experience preferred in hospitality.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to work independently and manage multiple tasks.
• Flexibility to adapt to changing procedures and shifts.
• Ability to handle fast-paced, high-stress environments with courtesy.
• Pleasant demeanor and professional interaction with guests.
• Experience with hotel computer systems is a plus.
• Must meet grooming standards.

Responsabilités

• Fills in for Front Desk Manager when needed.
• Train new staff on computer systems, front office and accounting procedures.
• Resolve guest problems and ensure satisfaction.
• Handle check-ins, checkouts and reservations proficiently.
• Modify reservations to accommodate guests and groups.
• Block rooms and manage master folios for groups.
• Balance cash and banking at end of shift, and answer phones professionally.
• Contribute to additional tasks as assigned.

Connaissances

Front Desk Experience

Communication Skills

Organizational Skills

Independent Work

Multi-tasking

Adaptability

Work Under Pressure

People Skills

Computer Experience

Grooming Standards

Description du poste

Overview

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring a Front Desk Supervisor to Live. Work. Explore. in Death Valley National Park!

Job Summary:

Front Desk Supervisor is responsible for managing all aspects of the front desk including guest check in/check out, training new employees, handling guest complaints and managing reservations.

The Details:

Position Type: Full-time Year-round

Start Dates: As soon as possible, Approximately 3 weeks out

Pay: $18.30/hr

Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?

Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Fills in for the Front Desk Manager in their absence.
• Assist in training new employees on computer system, Front Office and accounting procedures.
• Assist in the resolution of guest problems.
• Become proficient in check-ins, checkout procedures and reservations.
• Change existing reservations to satisfy/accommodate guests.
• Block rooms for future guests and/or groups.
• Maintain bank, receiving cash, giving change and balancing at the end of shift.
• Answer phones in a professional and courteous manner.
• Create master folios for Group Sales, post charges and payments.
• Perform additional tasks/duties as assigned.All other duties as assigned.

Qualifications

• Prior Hotel Front Desk experience strongly preferred.
• Excellent verbal and written communication skills.
• Requires strong organizational skills.
• Must be able to work independently.
• Ability to attend to more than one task at a time.
• Must be flexible and open to changes in procedures.
• Ability to work quickly and thoroughly when under pressure.
• Pleasant personality and the ability to deal with a wide variety of people.
• Computer or hotel computer experience.
• Must be able to meet and maintain grooming standards.

Physical Requirements include:

• Ability to work standing for eight hours, and must have the endurance to function in a fast-paced and high-stress environment.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.