Assistant Front Desk Manager

Four Seasons Hotels and Resorts; Georgia; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Complimentary Accommodation

Complimentary Dry Cleaning

Employee Meals

Job summary

Four Seasons Hotels and Resorts in Houston, TX seeks an Assistant Front Desk Manager to join our Front Office team. You will lead a talented team, ensuring exceptional guest experiences and seamless front desk operations.

The ideal candidate has at least three years of luxury hotel front office experience, strong guest-service skills, and operas knowledge. We offer competitive pay, training, complimentary staff accommodations, and meals.

Qualifications

• Three years of front office experience in a luxury hotel setting.
• Proficiency with Opera property management system preferred.
• Excellent communication and guest-service orientation.
• Ability to manage a team and handle fast-paced environment.

Responsibilities

• Manages the Front Desk staff, interviews, trains and schedules; conducts evaluations.
• Coordinates arrivals, departures and billing with Sales and Catering; blocks rooms and resolves discrepancies.
• Ensures financial and credit procedures are followed; handles cash and direct billings.
• Responds to hotel emergencies and ensures guest safety.
• Resolves guest complaints with high hospitality and handles inquiries.
• Checks guests in/out, assigns room types and processes payments; manages luggage delivery and keys.
• Uses computer systems to check in/out and block rooms.

Skills

Staff management

Interviewing

Training and development

Scheduling staff

Guest relations

Hospitality excellence

Problem solving

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A lone star welcome in the country’s capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About the role

Four Seasons Hotel Houston is looking for anAssistantFront DeskManagertojoin our Front Office team.We are lookingfora talented, passionate, and enthusiastic individual to join our team and help us provide an exceptional experience to our employees and guests.

What you will do

• Manages the staff at the Front Desk.Interviews,trainsandschedulesthe staff.Conducts Performance Evaluations anddisciplinesstaff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed.Followsup on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work atendof shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

What you bring

An ideal candidate will have a high school or college education or equivalent experience. Minimumthreeyears related front officeexperience inluxury hotelsetting. Thorough knowledge ofOperapreferred.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• This is a full-time position
• Flexiblescheduleexpected as shifts could include mornings, evenings,weekendsand holidays.

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf