Assistant Food & Beverage Manager - Guest Experience

Bayou Desiard CC; Monroe (LA); On-site; USD 38,000 - 46,000; Full time

Job summary

Bayou Desiard CC in Monroe, LA seeks an experienced Banquet Lead/Restaurant Supervisor to elevate dining service and guest experience. You will coordinate staff, oversee service areas, and work closely with the kitchen to ensure flawless events and daily operations.

The ideal candidate has 3+ years in supervisory roles, strong wine/spirits knowledge, and a service-oriented attitude. Flexible schedule, weekends and evenings, are required to support a high-volume club environment.

Qualifications

• College degree or equivalent experience (5+ years) preferred.
• 3 years as Banquet Lead, Captain, or Restaurant Server/Supervisor required.
• Extensive knowledge of wine, beer, and spirits is required.
• Must be 18 years of age or older.
• Minimum of 3 years of customer service experience preferred.
• Prior experience as a server is preferred.
• Outgoing, friendly, service-oriented personality.
• Time management and organizational skills; ability to multitask in a fast-paced environment.
• Must be able to interact with staff, members, and guests effectively.
• Sense of urgency, ability to work with focus independently, and strong work ethic.
• Flexible work schedule – weekends, evenings, holidays

Responsibilities

• Perform a detailed walk-through of dining areas to ensure cleanliness and setup for service.
• Support opening, closing, and running side-work for the dining operation.
• Lead pre-shift meetings in the manager's absence to outline daily needs and service plans.
• Ensure staff grooming, uniforms, and appearance during shifts.
• Conduct post-shift reviews to discuss successes and improvement areas.
• Oversee bar, expo, service stations, and POS to ensure proper operation and billing.
• Report issues to maintenance promptly and maintain menu quality and presentation.
• Monitor music levels and overall ambience to maintain high standards.
• Manage labor during slow periods and delegate tasks to maximize productivity.
• Maintain a strong floor presence and engage with members and guests.
• Assist with dining area coverage and events as needed.
• Assist with timecards accuracy and updating punches, and support inventory as needed.

Skills

Wine knowledge

Customer service

Time management

Multitasking

Communication

Education

Bachelor's degree or related field, or 5+ years equivalent experience

3 years as Banquet Lead/Captain/Server Supervisor

Job description

Bayou Desiard CC in Monroe, LA seeks an experienced Banquet Lead/Restaurant Supervisor to elevate dining service and guest experience. You will coordinate staff, oversee service areas, and work closely with the kitchen to ensure flawless events and daily operations.

The ideal candidate has 3+ years in supervisory roles, strong wine/spirits knowledge, and a service-oriented attitude. Flexible schedule, weekends and evenings, are required to support a high-volume club environment.