Assistant Food & Beverage Manager - Branson Convention Center

ASM Global Group; Branson (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Legends Global is seeking an Assistant Manager to oversee full-time and part-time banquet servers and contracted personnel within the Food and Beverage Department. You will plan and execute catering and concessions events, ensuring high standards and adherence to budgets set by the Food & Beverage Manager.

You will supervise staff, coordinate event setups, manage costs, and mentor team members to improve skills and confidence, while maintaining payroll compliance and exceptional client service.

Qualifications

• College degree or equivalent experience in a related facility.
• Excellent communication and customer service skills.
• Ability to lead diverse banquet staff and manage schedules.

Responsibilities

• Supervise banquet personnel including servers, bartenders, concessionaires, banquet captains and temp staff.
• Ensure proper set-up of event rooms per event diagrams and coordinate with event services staff.
• Coordinate equipment, beverages, and linen as needed for events.
• Oversee labor, beverage and costs; report to Catering Sales and Catering Director with information.
• Ensure uniform appearance and productivity of the service team.
• Maintain client satisfaction and communicate needs to culinary, catering sales and event services.

Skills

Attention to detail

Verbal & written communication

Customer service

Adaptability

Interpersonal skills

Organization

Multi-tasking

ServSafe certification

SMART certification

PCI compliance

Education

College degree

Tools

MS Word

Excel

Outlook

Accounting software

Job description

Summary

This position is responsible for overseeing the full-time and part-time banquet servers, as well as contracted personnel, within the Food and Beverage Department. Reporting to the Food & Beverage Manager, the Assistant Manager is accountable for the planning and execution of catering and concessions events, ensuring the highest standards are consistently maintained. Additionally, the Assistant Manager is responsible for fulfilling goals and adhering to budgets established by the Food & Beverage Manager.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Supervise, direct and train all banquet personnel including but not limited to all hourly servers, bartenders, concessionaires, banquet captains and temp staff.
• Ensure the proper set-up of the event rooms as it relates to food & beverage in accordance with event diagrams and communicate any necessary adjustments or recommendations with the event services staff
• Assist in the coordination of any additional arrangements in planning such as rental of equipment, beverages, and linen
• Coordinates and supervises the execution of all banquet functions to ensure clients' specifications are met
• Manage the labor, beverage and ancillary costs for events as determined by event needs, event revenue, yearly budget and pre-event costing sheet and report back to Catering Sales and Catering Director with all necessary information
• Oversee the proper uniform appearance of the service team
• Responsible for the efficiency and productivity of the service team
• Monitor the client's needs throughout the event to ensure customer satisfaction and communicate any changes to the proper departments including but not limited to the culinary department, catering sales and event services
• Help maintain payroll for all direct reports in accordance with Legends Global guidelines and all federal and state laws
• Organize all concession services to include but not limited to: staffing, event schedule, menu selection, stand lay-out, cleaning, register and menu board programming
• Mentoring team members to grow their skills and confidence.
• Other duties as necessary

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

College degree and/or equivalent work experience in a comparable facility or related field preferred.

Skills and Abilities

• Must have attention to detail
• Must have good verbal and written communication skills
• Must have strong customer service skills
• Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events
• Must have strong interpersonal skills
• Must have good organizational skills
• Ability to multi-task and establish priorities
• Must be ServSafe and SMART Certified within 90 days.
• Must be able to pass and maintain PCI compliance
• Must be able to pass background check

Computer Skills

Must have considerable skill in the use of personal computers and be knowledgeable in MS Word, Excel, Outlook, and computerized accounting systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility, to stand for long hours during events, and communicate with clients and staff. This position may require work inside or outside of the building, as needed by events.

• Daily lifting up to 50 lbs.
• Occasional lifting up to 75 lbs.
• Constant standing, walking, stooping.
• Constant reaching and handling products.
• Ability to work extended hours productively.
• Fast-paced, very physical environment.
• Working in both indoor and outdoor settings.

Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.