Assistant Food & Beverage Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Total Rewards package

Day-one medical coverage

401(k) matching

Paid time off

Job summary

A leading entertainment company is seeking a qualified supervisor for their Food & Beverage outlet in Indiana, Pennsylvania. The ideal candidate will manage daily operations, support staff, and ensure superior customer service while adhering to gaming laws. Required qualifications include an Associates Degree or equivalent experience, along with excellent communication and problem-solving skills. This role offers a dynamic environment with opportunities for personal and professional growth.

Qualifications

• Ability to interact with guests and resolve conflicts.
• Minimum 2 years supervisory experience required.
• Proficient in Microsoft Outlook programs.
• Proficiency in Microsoft Outlook and business correspondence.

Responsibilities

• Supervise an F&B Outlet and manage daily operations.
• Create efficient schedules while maintaining labor costs.
• Ensure compliance with gaming laws and regulations.
• Model and enforce top-tier guest service standards and gaming compliance.
• Ensure compliance with all regulatory requirements relevant to F&B operations.
• Develop and maintain dining procedures to maximize customer satisfaction.
• Support management with administrative duties and incident reporting as needed.
• Maintain confidentiality in departmental and company matters.

Skills

Customer service

Communication skills

Problem-solving

Budgeting

Microsoft Outlook

Education

Associates Degree or equivalent work experience

Tools

Microsoft Outlook

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage.
• Department for which this position is responsible.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Assists Manager to ensure efficient sanitary and pleasant service for all guests.
• Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.
• Assist Manager with administrative duties, as assigned.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Associates Degree from an accredited University, or equivalent work experience required.
• Minimum 2 years previous supervisory experience required.
• Previous experience in Food & Beverage desired, but not required.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and customer service skills required.
• Must be willing to work at multiple casino locations as needed.