Assistant Food and Beverage Manager

SupportFinity™; Washington; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

SupportFinity™ in the United States seeks an Assistant Food & Beverage Manager to lead Union Grounds Cafe operations on-site, ensuring attentive service and budget adherence. This exempt role reports to the Director of F&B and requires supervising staff, training, and maintaining Hilton-brand standards.

Responsibilities include payroll oversight, scheduling, guest satisfaction, beverage/pastry operations, and participation in budgeting and forecasting.

Qualifications

• Progressive hotel or related-field experience (2+ years) or a 2-year college degree.
• Proficiency in Windows OS, spreadsheets, and word processing.
• Strong supervisory skills and ability to handle high-pressure environments.
• Able to convey information clearly and resolve problems effectively.
• Ability to understand financial information and basic arithmetic.

Responsibilities

• Lead and supervise F&B staff in daily operations and training.
• Monitor payroll, scheduling, and adherence to budgets.
• Maintain service standards and guest satisfaction in all outlets.
• Collaborate on promotions and menu planning.
• Prepare and analyze reports using POS and purchasing data.

Skills

Supervisory experience

Windows OS

Communication

Problem solving

Financial literacy

Staff training

Education

2-year college degree

Tools

Microsoft Excel

Job description

Job Title: Assistant Food & Beverage Manager

Location: Washington, District of Columbia - On-Site, In Person Position

Department: Food & Beverage

FLSA Status: EXEMPT

Reports To: Director of F&B

Job Summary: The Assistant Food & Beverage Manager is responsible for assuring attentive, friendly, courteous and efficient service in all F&B Outlets with a focus on the managing and supervision of Union Grounds Cafe. This position will maintain adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Union Grounds Cafe sales revenues to exceed budget. Exempt Associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Key Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Hilton standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Hilton standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Maintain a warm and friendly demeanor at all times.
• Be familiar with the organization of the hotel and know the function of each department.
• Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Hilton standards.
• Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the F&B Outlets.
• Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.'s.
• Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
• Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
• Prepare employee shift schedule according to the business forecast, payroll budget guidelines
• and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
• Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
• Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
• Ensure implementation of all Hilton policies and house rules.
• Assist in developing and ensure implementation of Food and Beverage promotional ideas.
• Ensure all beverage costs are maintained to meet budget.
• Focus the F&B Department on their role in contributing to the guest service scores.
• Ensure compliance to company training using the steps to effective training according to Hilton standards.
• Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
• Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
• Ensure Hilton service standards are maintained throughout the Food and Beverage Department.
• Participate in required M.O.D. coverage as scheduled.
• Initiate all necessary F&B-related reports according to company standards.
• Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
• Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
• Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
• React to negative trends in market place by implementing food and beverage blitzes and promotions.
• Organize and conduct monthly department meetings with restaurant and lounge staff and weekly
• F&B meeting according to Hilton standards.
• Attend daily BEO meetings when necessary
• Conduct beverage purchasing as needed.
• Purchase Food & Beverage operating equipment as needed.
• Conduct monthly inventories and reconciliations.
• Ensure that the quality and presentation of all food products are according to Hilton standard.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Use the hotel's P.O.S. system to print reports. Analyze reports generated.
• Complete monthly menu analysis
• Monitor and follow up on all Food and Beverage cash overages and shortages.
• Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Complete all required correspondence in a timely and efficient manner.
• Attend monthly all-employee meetings and any other functions required by management.
• Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
• Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
• Handle items for "Lost and Found" according to the standards.
• Maintain required pars of all stock.
• Review food sales for accuracy daily.
• Perform any other duties as requested by the Director of Food and Beverage

Required Skills, Experience And Knowledge

• At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Supervisory experience required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Working Conditions / Environment: The following outlines the work environment Associates will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Work Location: On-Site, In-Person Position

Background Check Required: Yes

Salary Range: $55,000 - $65,000

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off