ASSISTANT FINANCIAL COUNSELOR

Moffitt Cancer Center Partnership; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to fighting cancer. As an Assistant Financial Counselor, you will play a crucial role in coordinating patient inquiries and financial assistance processes. This position offers a unique opportunity to work in a supportive environment, contributing to the mission of enhancing patient care and ensuring financial clarity. You'll be part of a diverse team recognized for excellence, where your skills will help shape the future of cancer treatment. If you're passionate about making a difference and have a background in healthcare, this is the perfect role for you.

Qualifications

• Minimum one year experience in a healthcare setting required.
• Experience in physician/hospital collections and insurance verification preferred.

Responsibilities

• Coordinate patient flow and answer clinic calls.
• Review and process financial assistance applications.
• Provide information to patients regarding their scheduled appointments.

Skills

Mathematical Calculations

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

High School Diploma/GED

Job description

• Schedule - Shift - Hours Full Time - Day Shift - 8-4:30 pm

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence.Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Assistant Financial Counselor

Position Highlights:

• The Assistant Financial Counselor is responsible for coordinating the patient flow throughout the Business Office and responsible for answering clinic calls from the main Business Office phone line.
• This position will triage patient inquiries while maintaining front desk duties such as reviewing and scanning financial assistance applications, initiating estimates, itemized billing requests, address updates, in addition to responding to simple patient account inquiries.
• The position will also provide coverage for the information desk by welcoming patients, guests, and staff.

Responsibilities:

• Review incoming financial assistance applications and document what information is still needed according to the policy.
• Process itemized billing requests
• Initiate the request for estimate of service
• Reviews accounts for financial clearance
• Responsible for answering the main Business Office phone line.
• Sorts and distributes Business Office mail
• Answers basic patient account inquiries both in person and telephonically.
• Triages incoming issues to the correct department for disposition
• Provides information to patients regarding contracted insurance plans
• Maintain current knowledge of federal poverty and basic Florida Medicaid guidelines.
• Documents all actions taken on accounts according to policy.
• Serves as back up coverage for the information desk by providing information and directions to patients and guests.
• Provides information to patients regarding their scheduled appointments.

Education and Credentials:

• High School Diploma/GED
• Minimum one (1) year experience in a healthcare setting with an emphasis in physician/hospital collections, insurance verification, and/or financial counseling is required.

Required Skills:

• Proficiency in mathematical calculations and various analysis techniques.
• Computer skills along with Microsoft Word, Excel, and PowerPoint.

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.If you’d like more information on your EEO rights under the law, please click here.