Assistant Financial Center Manager

Simmons Bank; Pine Bluff (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Simmons Bank is seeking an Assistant Financial Center Manager in Pine Bluff, AR. You will lead a team of bankers, coach staff, and drive a consultative sales approach while delivering exceptional customer service.

The role requires motivating a fast-paced retail environment, overseeing branch processes, and leveraging resources to provide tailored banking solutions. This position offers growth, development, and upward mobility within the organization.

Qualifications

• HS Diploma/GED and BS/BA degree preferred or equivalent work experience.
• Previous retail supervisory experience.
• Registration with the National Mortgage Licensing System and Registry (NMLS) required after employment; refer to mortgage licensing site for more information.

Responsibilities

• Assist the Financial Center Manager in hiring, scheduling, coaching, and training of branch staff to ensure branch coverage.
• Demonstrate and educate associates to share the bank's full resources, including traditional in-branch services, digital capabilities, and business partner resources.
• Grow existing and develop new small business banking relationships within the market through outside sales activity.
• Maintain a high level of client satisfaction by reviewing client experience results; coach and implement plans for optimal service.
• Perform regular branch audit functions including teller cash audits and compliance documentation.

Skills

Sales leadership

Customer service

People leadership

Communication

Education

HS Diploma/GED

BS/BA degree or equivalent

Tools

MS Office

Social media platforms

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As an Assistant Financial Center Manager (AFCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The AFCM is a producer role as well as coach for a team of bankers who meet with customers and prospects both in person, through outside business development and by phone.

The successful candidate should be individually driven and competitive, and motivated to work as a team player to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, strong skill set to manage a process, and possesses the ability to provide personalized customer service. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development and upward mobility.

Essential Duties and Responsibilities

• Assist the Financial Center Manager in hiring, scheduling, coaching, and training of branch staff to ensure branch coverage while contributing to a strong team environment by motivating and leading staff
• Ability to demonstrate and maintain knowledge of all retail roles and be able to oversee all staff in their duties and function to maintain proper compliance with all branch processes and procedures
• Demonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources
• Ensure that personal and associate goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective manner
• Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
• Responsible to grow existing and develop new small business banking relationships within the market through outside sales activity
• Maintain a high level of client satisfaction by reviewing client experience results, coach, and implement plans to assure an optimal customer experience
• Perform regular branch audit functions including teller cash audits, compliance documentation audits, clerical, supervisory and management reporting as requested
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required.

• Skills Ability to manage and lead an effective sales process while supporting excellent customer service Embrace and positively lead a group through the ever evolving and fast paced banking environment Ability to effectively motivate and present information in one‑on‑one and small group situation, to customers, clients and other employees in the organization
• Education and/or Experience HS Diploma/GED and BS/BA degree preferred or equivalent work experience Previous retail supervisory experience
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment. Please refer to (http:/mortgage.nationalwidelicensing.org) for more information Computer Skills MS Office programs Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Other Qualifications (including physical requirements)

Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town) Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep - these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth.