Assistant Financial Center Manager

simmonsbank; Pine Bluff (AR); On-site; USD 48,000 - 64,000; Full time

Job summary

Simmons Bank in Pine Bluff, AR seeks an Assistant Financial Center Manager to lead a team of bankers, coach staff, and deliver outstanding customer service.

The role combines production with coaching, focusing on growing small business and consumer relationships, while maintaining regulatory compliance and a high level of customer experience.

Qualifications

• HS Diploma or GED required.
• BS/BA degree preferred or equivalent work experience.
• NMLS license to be obtained after employment.

Responsibilities

• Assist the Financial Center Manager with hiring, scheduling and coaching staff.
• Oversee branch operations and ensure policy compliance.
• Educate customers about bank services and digital capabilities.
• Drive outside business development to grow new relationships.
• Lead a sales-focused team to meet revenue goals.
• Monitor customer satisfaction and implement service improvements.
• Perform regular audits and ensure accurate reporting.
• Ensure compliance training completion.

Skills

Sales leadership

Coaching

People management

Education

HS Diploma/GED

BS/BA degree preferred

NMLS license

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As an Assistant Financial Center Manager (AFCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The AFCM is a producer role as well as coach for a team of bankers who meet with customers and prospects both in person, through outside business development and by phone. The successful candidate should be individually driven and competitive, as well as motivated to work as a team player to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, strong skill set to manage a process, and possesses the ability to provide personalized customer service. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development and upward mobility.

Essential Duties and Responsibilities

• Assist the Financial Center Manager in hiring, scheduling, coaching, and training of branch staff to ensure branch coverage while contributing to a strong team environment by motivating and leading staff
• Ability to demonstrate and maintain knowledge of all retail roles and be able to oversee all staff in their duties and function to maintain proper compliance with all branch processes and procedures.
• Demonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources
• Ensure that personal and associate goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)' consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective manner
• Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
• Responsible to grow existing and develop new small business banking relationships within the market through outside sales activity
• Maintain a high level of client satisfaction by reviewing client experience results, coach, and implement plans to assure an optimal customer experience
• Perform regular branch audit functions including teller cash audits, compliance documentation audits, clerical, supervisory and management reporting as requested
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

Qualifications

Skills

• Ability to manage and lead an effective sales process while supporting excellent customer service
• Embrace and positively lead a group through the ever evolving and fast paced banking environment
• Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization

Education and/or Experience

• HS Diploma/GED and
• BS/BA degree preferred or equivalent work experience
• Previous retail supervisory experience
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or
• Obtain an NMLS license after employment. Please refer to (http:/mortgage.nationalwidelicensing.org) for more information

Computer Skills

• MS Office programs
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Other Qualifications (including physical requirements)

• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)
• Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, se