Assistant Field Office Manager - Grain Inspection Services - Marshall, MO

State of Missouri; Marshall (MO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

3 weeks paid vacation and 3 weeks paid

Holidays and health benefits

Pension plan and retirement match

Job summary

State of Missouri in Marshall, MO is seeking an experienced Field Office Manager to oversee staff and daily operations in our grain inspection program. The role balances office and field work with a dynamic schedule and opportunities to lead a team of professionals.

You will coordinate service requests, manage budgets, and maintain compliance with federal grain inspection standards while collaborating with leadership and stakeholders across the agency.

Qualifications

• Ability to multi-task and adapt to changing priorities.
• Effectively manage time for self and staff.
• Demonstrate a professional, positive attitude toward stakeholders and prioritise customer service.
• Handle pressure with a calm demeanor.
• Communicate effectively in verbal and written formats.
• Maintain confidentiality and high ethics.
• Willing to perform inspection work when necessary.
• Must obtain three grain grading licenses within two years.

Responsibilities

• Assist in managing approximately 35-40 personnel across field office staff.
• Oversee hiring, onboarding, supervision, and performance management.
• Coordinate daily service requests with customers and schedule staff.
• Be available for nights, weekends, and holidays to manage urgent requests.
• Develop and maintain relationships with customers and stakeholders.

Skills

Multi-tasking

Time management

Professional communication

Confidentiality

Ethics and integrity

Staff supervision

Inspection work readiness

Regulatory knowledge

Education

4‑year degree in relevant field

6+ years of relevant experience

Tools

Driver's license

Microsoft Office (Outlook, Word, Excel)

Job description

Field Office Manager

(Plus Full State Benefit Package)

The salary indicated represents the current regular pay rate for this position. If the individual selected is eligible for a pay differential (e.g., Years of Service), it will be added to total compensation on their paycheck. A pay differential does not raise base pay.

Job Location: Marshall, MO

Title: Assistant Field Office Manager

Salary: $55,000.08 - $65,000.16 (Plus Full State Benefit Package)

The salary indicated represents the current regular pay rate for this position. If the individual selected is eligible for a pay differential (e.g., Years of Service), it will be added to total compensation on their paycheck. A pay differential does not raise base pay.

Why You’ll Love This Position

Grain Inspection Services (GIS) plays a critical role in Missouri’s grain market by acting as an unbiased third‑party to help to establish the value of grain being bought and sold. The mission of the GIS program is to provide superior customer service that promotes confidence in the Official grain inspection system and Missouri state government.

The Assistant Field Office Manager supports one of three field offices across the State of Missouri performing this function. The position is dynamic, no two days are the same. The work schedule requires a balance of office and field work and will fluctuate based on business need - allowing for increased flexibility and autonomy.

Responsibilities

• Assist in the management of approximately 35-40 personnel (including full‑time, part‑time, and seasonal), including but not limited to:
  • Hiring, onboarding, and supervision of professional, technical, and clerical staff.
  • Performance management including clearly communicating and upholding expectations, disciplining when necessary, and providing opportunities and resources for growth.
  • Foster a positive, collaborative, and accountable work environment.
• Sharing responsibility of:
  • Coordinating daily service requests with approximately 15 regular customers, and several additional semi‑regular customers.
  • Scheduling personnel for requested services & other business needs.
  • Being available nights, weekends, and holidays to manage potential last‑minute customer requests and time‑sensitive staff needs (staff work 24/7).
• Maintain quality service by:
  • Developing and maintaining productive & professional relationships with customers and other industry stakeholders.
  • Understanding and enforcing quality & technical standards including compliance with federal grain inspection standards.
  • Collaborating with and learning from team members at all levels & locations, and champion changes to existing practices when necessary.
• Management of office expenses, including personnel use, in a fiscally responsible manner aligned with financial objectives.
• Serving as a liaison between your Field Office and agency leadership, the Federal Grain Inspection Service, and other stakeholders.
• Serving as back up to all positions within Field Office including Administrative Support, Quality Assurance, and Inspector.
• Other duties as assigned.

Minimum Qualifications

Skills

• Ability to multi‑task and quickly adapt to changing priorities.
• Effectively manage time (self and staff), including balancing short and long‑term projects with daily service requests.
• Demonstrate a professional, positive attitude to all stakeholders and maintain customer service as a priority.
• Ability to handle pressure and exhibit a calm demeanor at all times.
• Communicate effectively & professionally, in verbal and written formats.
• Ensure a safe, secure, and legal work environment including the ability to maintain strict confidentiality.
• Maintain a high level of ethics, trustworthiness, and integrity.
• Exhibit excellent work ethic & dedication, including a willingness to perform inspection work when necessary.
• Ability to learn a wide variety of regulations, policies, and processes related to grain inspection through independent study, interactive hands‑on training, and other means.
• Employees in this position will be required to obtain a minimum of three grain grading licenses within the first two years of employment as Assistant Field Office Manager. Additional licenses may be required based on applicant experience and will be specified prior to hire. Applicants with existing FGIS‑issued grain grading licenses may be exempt or partially exempt from this requirement at management discretion.

Technical

• Possess a valid state Driver’s license.
• High level of proficiency in general computer skills & Microsoft Office products including Outlook, Word and Excel.
• Ability to travel outside of service area in conjunction with business & professional development needs, including up to 50% of the time during initial training period, and typically less than 10% thereafter. Ability for regular travel within the service area is required (2-3x weekly is common). A state vehicle is provided for travel beyond the Field Office.
• Reliable cellular service while at home. A state phone will be provided.

Education/Experience

• Minimum of 6 years of a combination of relevant experience and relevant degree, such as:
  • 4‑year degree in relevant field AND 2 or more years of relevant experience

OR

• High school diploma or GED equivalent AND 6 or more years of relevant experience

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

Preferred Knowledge, Skills & Abilities

• Highly preferred: Prior management experience, including direct supervision of employees
• Experience in the grain industry including grain inspection, grain handling, grain processing, etc.
• Those with Official grain inspection system experience, including FGIS‑licensed inspectors, are highly preferred but lack of this experience will not be used as the sole basis denying consideration to any applicant.
• Work experience in office settings AND field settings.
• Experience or certification in continuous process improvement (such as Lean Six Sigma "Belts"), change management, project management, or similar topics.
• Knowledge of specialty crop production including orchards, greenhouse or diversified field operations

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

Benefits

• 3 weeks paid vacation AND 3 weeks paid sick leave
• 13 paid holidays per year
• Insurance: health (medical, dental, vision) and free life insurance
• Retirement: including an employer match on savings plan
• Up to 6 weeks paid parental leave for birth or adoption
• And several additional resources including the SELF program (formerly EAP), discount websites, and healthy living incentives!

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Notice to Applicants: The Missouri Department Agriculture is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources. [e-mail]