Assistant Family Programming Director

PRO Club; Los Gatos, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Club Membership

Health Insurance

Paid Time Off

Employee Discounts

Continuing Education

Job summary

The Bay Club Company is seeking an Assistant Family Programming Director to oversee childcare operations, ensuring safe, high‑quality programs for members while guiding staff and maintaining a nurturing environment.

Responsibilities include floor leadership, program development, safety compliance, and CRM/marketing tasks. Must have at least 1 year in childcare supervision and CPR certification; flexible hours including weekends may be required.

Qualifications

• Minimum one year of childcare operations/management/supervisory experience.
• Demonstrated experience creating and implementing innovative child programs.
• Love for children and experience caring for children ages 6 weeks to 13 years.
• Ability to train staff caring for children in childcare and program settings.
• Professional, friendly manner and excellent customer service.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated and eager to acquire new skills.
• Well organized and detail oriented.
• CPR certification required.

Responsibilities

• Manage childcare operations smoothly through visible leadership on floor.
• Ensure children's safety with continuous monitoring of safety standards and staffing ratios.
• Ensure staff work actively and efficiently during shifts.
• Perform administrative duties using Bay Club Connect, Zendesk, and other platforms; communicate with members; create marketing materials.
• Develop and promote programs, camps, and birthday parties.
• Enforce health and safety standards and HR practices.
• Monitor uniform adherence across staff; communicate and follow up.
• Participate in events, meetings, and trainings; represent the department professionally.
• Train staff to meet business demands and provide feedback.
• Represent the club professionally in image, dress, and communication.

Skills

Childcare Ops

Staff Training

Customer Service

Safety Monitoring

CPR Certified

Tools

Bay Club Connect

Zendesk

Job description

Under the direction of the Family Programming Director, the Assistant Family Programming Director is responsible for ensuring that all childcare operations departments (including Childcare/children’s programs, Youth Center/ youth programs, birthday parties and camps) run efficiently, and to ensure the delivery of professional, high-quality, safe and nurturing childcare services and programs to our membership while always exceeding members expectations. This position is also responsible for ensuring all team members provide a safe, clean, fun environment for children, and execute and support the department’s established guidelines and standards.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Responsible to manage childcare operations smoothly and efficiently through visible management presence and leadership
• Ensure children’s safety through continuous monitoring of safety and performance standards, service provider ratios, childcare facilities, equipment and operational systems; ensure constant interaction with children in our care
• Ensure team members work actively and efficiently while on shift
• Perform administrative duties including Bay Club Connect, Zendesk, and other assigned platforms, communicating with members, and creating marketing materials
• Develop, organize, implement and promote program, camp and birthday parties
• Adherence to and enforcement of all health and safety standards; ensure Associates adhere to human resource and work safety practices
• Monitor uniform adherence of all childcare and program staff
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the childcare department and club in a professional manner through image, dress, communication, and immediate follow-through and response
• Assist staff regarding sick procedures and update director regarding schedule changes
• Be present on the floor; support staff and offer assistance as necessary
• Meet weekly with Childcare Director to review initiatives and goals; develop programming
• Act as the department representative when necessary in the event that the Childcare Director is not present; professionally and appropriately field member questions/concerns.
• Train staff to meet or exceed demands of the business; provide feedback and build relationships
• Monitor staff to ensure compliance with company guidelines
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION

• Minimum one (1) year of childcare operations/management/supervisory experience
• Demonstrated experience creating and implementing innovative children’s programs
• Love for children and extensive experience caring for children ages 6 weeks to 13 years
• Ability to train staff caring for children ages 6 weeks to 13 years in both childcare and program settings
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative and willing to acquire new skills
• Well organized and detail oriented
• CPR certification required

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required.
• Must be flexible, adaptable, and readily able to adjust to changes in work environment.
• Position requires daily public contact.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Frequently required to use hands to finger, handle or feel; and reach with hands and arms.
• Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl.
• Must occasionally sit for extended periods and regularly walk around the facility
• Must occasionally talk and hear
• Must frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds.
• Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

$25.00 / Hour

Other Compensation and Benefits

More Than a Job. A Place to Grow.

At The Bay Club Company, we believe your career should be more than a job. It should be an opportunity to grow, build meaningful connections, and be part of a healthy, active community.

• Club Membership -- Enjoy complimentary access to Bay Club facilities and experience all that membership has to offer, from sports and fitness to family fun, recreation, and community.
• Competitive Compensation -- Competitive pay with opportunities to grow your earnings as you grow in your career.
• Paid Time Off* -- Time to recharge, spend time with the people you care about, and enjoy life outside of work.
• Health Insurance* -- Benefits designed to support your health and well-being.
• Employee Discounts -- Save on club services, programs, and amenities.
• Continuing Education -- Build your skills and knowledge through ongoing learning and development opportunities.