Assistant Facility Manager

AAA-The Auto Club Group; Wilmington (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

AAA-The Auto Club Group is seeking an Assistant Facility Manager to support operations and enhance customer satisfaction at their Wilmington, NC location. The successful candidate will work closely with the Facility Manager to ensure effective management of day-to-day tasks, drive sales, and optimize team performance, all while fostering a positive work environment.

Benefits

Excellent medical, dental, vision, and prescription plans

Free AAA membership

Up to 3 weeks of vacation in your first year

Free uniforms and shoes

Profit sharing and 401k with matching contributions

Qualifications

• 1 or more years working with auto / truck systems.
• Valid driver's license.

Responsibilities

• Lead and manage facility operations, including payroll and expense control.
• Ensure high customer satisfaction and maintain company standards.

Skills

Customer service

Sales experience

Team management

Education

High School diploma or GED

Job description

Join to apply for the Assistant Facility Manager role at AAA-The Auto Club Group

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Join to apply for the Assistant Facility Manager role at AAA-The Auto Club Group

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . Us. Come join our team!

A day-in-the-life of an Assistant Facility Manager:

• The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). Provides leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level.
  
  
  

In this role, Assistant Facility Managers will also have the opportunity to:

• Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
• Monitor and maintain company inventory standards
• Optimize staff performance by providing continuous training, coaching, feedback and recognition
• Lead team members to meet expectations of productivity, quality, and customer service standards
• In partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income
• Work with the Facility Manager to document performance issues in accordance with company policies and procedures
• Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers
• Proactively handles member/customer needs across all business lines; introduces members to other departments
• Champions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelines
• Work with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.
• Actively looks for member/customer needs across all business lines; introduces members to other departments
• Champions safety and ensures Car Care branch is within compliance of established safety guidelines
• Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement
  
  
  

Supervisory responsibilities include:

• Supervises all Car Care Service Advisor(s) and General Service Technician(s) at assigned facility
• Responsible, in partnership with the Facility Manager, for the overall success of the business regarding but not limited to: customer satisfaction, team member satisfaction, team member productivity, maintain/grow volume, revenue results, gross profit expectations, net income expectations
  
  
  

How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

• Excellent medical, dental, vision and prescription
• Free AAA membership
• Free uniforms and shoes
• Up to 3 weeks of vacation in your first year
• 11 paid holidays
• We offer profit sharing, and 401k with matching contributions.
• Automatic 4% 401K employer contribution
• Additional 401K match of 50% up to 6% contribution
• (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
• Competitive pay range starting at $50,000.00 (rate based on experience: salary + monthly bonus eligibility + annual bonus eligibility)
• In addition to an annual base salary, Assistant Facility Managers are also eligible for:
• Monthly incentive opportunity: gross-profit based
• Annual incentive opportunity
• Certification bonus opportunity
• We are committed to work-life balance
• Closed Sundays
• Shorter workdays than competitors (we close at 6pm)
• Weekdays, hours are 7:30am-6pm
• Saturday, hours are 8am to 4pm
• Closed major holidays
  
  
  

We are looking for candidates who:

Required Qualifications:

• Have a High School diploma, GED or Technical school certification
• Possess a valid driver’s license
• Customer service and sales experience.
• 1 or more years working with auto / truck systems and technical resources
  
  
  

Knowledge & Skills:

• Demonstrates a results focused bias for action
• Analyzes financial information to evaluate strategic opportunities and options
• Manages effective teams and partnerships
• Works well with individuals and groups to achieve common goals
• Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
• Keenness and quickness in understanding business risks and opportunities
• Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
  
  
  

Preferred Qualifications:

• Bachelor’s degree
  
  
  

Work Environment

• This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight)
• Frequent standing and walking
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone
  
  
  

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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