Assistant Facilities Manager - On Site Wilmington, MA

CBRE, Inc.; Wilmington (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

CBRE, Inc. is seeking an Assistant Facilities Manager to support the on-site team in Wilmington, MA. The role involves coordinating maintenance, managing vendors, and assisting in budgeting and reporting to ensure efficient building operations.

You will handle client inquiries, prepare inspection reports, and help with cost control. Proficiency in MS Office and work order systems is expected, with a focus on service quality and reliability.

Qualifications

• Requires a high school diploma or GED and at least four years of related experience.
• Strong communication and analytical abilities needed to respond to inquiries and prepare reports.
• Proficiency with Microsoft Office and standard business tools is required, plus familiarity with work order systems.

Responsibilities

• Oversees maintenance/repair work by technicians, vendors and contractors delivering building services.
• Responds to client inquiries and ensures timely, quality service delivery and satisfaction.
• Performs facilities inspections and prepares corresponding reports.
• Coordinates move, add and change activities as needed.
• Assists in preparing operating and capital budgets.

Skills

Communication skills

Analytical thinking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Outlook

Intranet/Internet

Work order system

Job description

Assistant Facilities Manager- On-Site Wilmington, MA.

About the Role:

The purpose of this position is to provides assistance to Facility Management team in completion of multiple functions of building operations and maintenance for a facility or portfolio of buildings.

What You’ll Do:

• Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work.
• Responds to client inquiries and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
• Performs facilities inspections and prepares reports.
• May coordinate and manage move, add and change activities.
• Assists in the preparation of operating and capital budgets.
• Manages vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
• Reviews periodic reports including financials and explains variances. Works with finance team to correct errors.
• Uses pc and/or PDA for work order system, email, ESS, process and procedure training.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

May provide informal assistance such as technical guidance and/or training to coworkers.

May coordinate work and assign tasks.

What You’ll Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or general education degree (GED). Minimum of four years of related progressive experience and/or training.

Certificates and/or Licenses

Facility Management certification is desired. Driver's license may be required.

Communication Skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Financial Knowledge

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Reasoning Ability

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Other Skills and Abilities

Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system.

Scope of Responsibility

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisors.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.