Assistant Executive Housekeeper

Hyatt Regency; Santa Clara (CA); On-site; USD 74,000 - 110,000; Full time

Job summary

Hyatt Regency Santa Clara is seeking an Assistant Executive Housekeeper to support the oversight of the housekeeping department, including public areas and night cleaning. The role requires strong attention to safety, security, and standards, with experience in VIP and foreign dignitary service being helpful.

You will train, schedule, and develop staff, promote guest and associate satisfaction, and report to the Executive Housekeeper.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Responsibilities

• The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning.
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
• These responsibilities may also include staff training, development and scheduling.
• The Assistant Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Leadership

Microsoft Word

Microsoft Excel

Attention to detail

Cultural sensitivity

Education

Hotel/Hospitality degree asset

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization - Hyatt Regency Santa Clara

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Assistant Executive Housekeeper Responsibilities

The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

The Salary Range is $73,600 - $110,400.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills