Assistant Executive Director

JLR Associates; Hartford (VT); On-site; USD 80,000 - 90,000; Full time

Job summary

A community-focused aquatic and health club center is seeking an Assistant Executive Director to oversee daily operations and lead staff in providing exceptional member services. This role involves developing and implementing programs, managing budgets, and ensuring a welcoming environment for members. The ideal candidate will have at least 5 years of leadership experience in a relevant field, excellent interpersonal skills, and a commitment to organizational goals. Competitive compensation is offered.

Qualifications

• Minimum 5 years of leadership experience in a fitness, aquatic, recreation, or nonprofit organization.
• CPR, First Aid, and AED certifications (or ability to obtain within 60 days).
• Knowledge of aquatic and fitness facility operations, including safety standards and industry best practices, a plus.

Responsibilities

• Assist the Executive Director in overseeing all daily operations.
• Lead and supervise department managers and key staff.
• Collaborate with staff to design and implement wellness programs.
• Maintain a strong presence on the floor to support members.
• Partner with the Executive Director on strategic planning.

Skills

Operations management

Staff supervision

Budget management

Interpersonal skills

Communication skills

Organizational skills

Education

5 years of leadership experience in relevant field

CPR, First Aid, AED certifications

Job description

Assistant Executive Director

Job Summary: The Assistant Executive Director plays a key leadership role in the overall operations, strategic initiatives, and member services of the aquatic and health club center. Working closely with the Executive Director, this individual is responsible for day‑to‑day management, staff supervision, program development, and ensuring a positive member experience. The Assistant Executive Director will help maintain operational excellence, advance the organization's mission, and drive growth through innovative programs and services.

Compensation: $80,000-$90,000

Duties/Responsibilities

Operational Leadership

• Assist the Executive Director in overseeing all daily operations of the aquatic and health club center.
• Ensure that facilities are maintained to the highest standards of cleanliness, safety, and functionality.
• Monitor and manage departmental budgets, ensuring financial accountability and efficient resource allocation.
• Develop and implement policies, procedures, and systems that support smooth operations and exceptional member service.

Staff Supervision & Development

• Lead and supervise department managers and key staff, including aquatic, fitness, membership, and facility operations teams.
• Provide ongoing training, coaching, and performance evaluations to promote a positive and productive workplace culture.
• Assist with staff recruitment, hiring, onboarding, and retention efforts.

Program Management

• Collaborate with staff to design, implement, and evaluate diverse aquatic, fitness, and wellness programs that meet the needs of members.
• Ensure programs maintain high quality, safety standards, and align with organizational goals.
• Foster community engagement through events, outreach initiatives, and partnerships.

Member Engagement & Customer Service

• Maintain a strong presence on the floor to support members, address concerns, and foster a welcoming environment.
• Analyze membership trends and develop strategies to improve member retention and satisfaction.
• Oversee resolution of escalated member service issues.

Strategic Support

• Partner with the Executive Director on strategic planning, growth initiatives, and long‑term organizational goals.
• Assist in developing marketing, communications, and fundraising strategies to increase community awareness and support.
• Act as the Executive Director in his absence, providing leadership and continuity.

Required Skills/Abilities

• Strong background in operations, staff supervision, and budget management.
• Excellent interpersonal, communication, and organizational skills.
• Demonstrated ability to lead teams, build relationships, and deliver high‑quality member services.

Education and Experience

• Minimum 5 years of leadership experience in a fitness, aquatic, recreation, or nonprofit organization.
• CPR, First Aid, and AED certifications (or ability to obtain within 60 days).
• Knowledge of aquatic and fitness facility operations, including safety standards and industry best practices, a plus.

Physical and Schedule Requirements

• Ability to sit and stand for periods of time.
• A flexible schedule to meet the needs of the organization.
• Coverage as Manager on Duty, as part of a rotation.