Assistant Exec Housekeeper - Guest Experience Leader

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Hotel RoomN

Medical Dental and Vision Insurance

Retirement savings plan

Excellent training and professional de

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking an Assistant Executive Housekeeper to support the Executive Housekeeper in daily housekeeping operations, ensuring guest rooms, public areas, and service areas meet hotel standards.

Lead the housekeeping team, manage staffing and training, coordinate with other departments, respond to guest needs, and drive high-quality service across the property.

Join a team that values hospitality, integrity, and teamwork, with competitive wages and growth opportunities.

Qualifications

• Passion for delivering excellent guest service in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work effectively with people from diverse backgrounds and experiences.
• 2-3 years of hotel Rooms Division or hospitality management experience.
• Customer-focused with professional presentation skills.
• Hospitality or Hotel Management degree preferred.
• Energetic, self-motivated leader with strong team-building and problem-solving skills.
• Proven ability to provide exceptional guest service and support operational goals.
• Proficient in Microsoft Word and Excel.
• Strong organizational, interpersonal, and administrative skills.

Responsibilities

• Support the Executive Housekeeper with daily housekeeping operations, including room inspections, staffing, productivity, and service quality.
• Help maintain the cleanliness and appearance of guest rooms, public areas, service areas, and back-of-house spaces.
• Lead, coach, and support housekeeping team members and supervisors.
• Inspect guest rooms and public areas to ensure hotel standards are met.
• Monitor room priorities, VIP arrivals, special requests, and room readiness.
• Work closely with the Front Office to ensure rooms are available for arriving guests and to resolve guest concerns.
• Coordinate with Engineering to address maintenance issues and room repairs.
• Assist with scheduling, payroll review, staffing, and productivity tracking.
• Support employee onboarding, training, coaching, and performance development.
• Ensure team members follow cleaning, safety, equipment, and guest privacy procedures.
• Review guest feedback and operational results to identify improvement opportunities.
• Help manage housekeeping inventory, supplies, linens, uniforms, and equipment.
• Support laundry operations, supply ordering, and cost control efforts.
• Ensure compliance with hotel policies, safety regulations, sanitation requirements, and brand standards.
• Respond promptly and professionally to guest requests and concerns.
• Maintain effective communication with all hotel departments.
• Foster a positive, respectful, and accountable team environment.
• Serve as the department leader when the Executive Housekeeper is unavailable.
• Perform other duties as assigned by hotel leadership.

Skills

Housekeeping leadership

Staffing management

Training and development

Guest service excellence

Education

Hospitality or Hotel Management degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Regency Phoenix is seeking an Assistant Executive Housekeeper to support the Executive Housekeeper in daily housekeeping operations, ensuring guest rooms, public areas, and service areas meet hotel standards.

Lead the housekeeping team, manage staffing and training, coordinate with other departments, respond to guest needs, and drive high-quality service across the property.

Join a team that values hospitality, integrity, and teamwork, with competitive wages and growth opportunities.