Assistant Event Services Manager | Full-Time |Mullett Arena

Oak View Group; Tempe (AZ); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off

Job summary

Oak View Group in Tempe, AZ seeks an Assistant Event Services Manager to oversee assigned events at Mullett Arena. The role entails coordinating with tour personnel, vendors, and internal teams to deliver premier guest experiences. You will manage staffing, safety, and event logistics in a fast-paced venue environment.

The position requires 3–5 years in event services, a relevant bachelor’s degree, and flexibility to work evenings, weekends, and holidays. Competitive benefits accompany salary.

Qualifications

• Bachelor’s degree in sports/event management, business, hospitality management, or a related field.
• 3–5 years of experience with event services, preferably in a sports facility.
• Availability for a flexible, events driven schedule including evenings, weekends and holidays.

Responsibilities

• Take ownership of assigned events and coordinate with tour personnel.
• Support events personnel with contracted vendors such as security and EMS.
• Lead part-time staff across events to deliver exceptional guest experiences.
• Coordinate staff check-ins, call-offs, briefings, and post-event meetings.
• Ensure compliance with laws, codes, and safety procedures.
• Manage event permitting and liaise with internal departments.

Skills

Organizational skills

Attention to detail

Team player

Communication skills

Flexible schedule

Education

Bachelor’s degree in sports/event management

Tools

Microsoft Office Suite

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centres, music festivals, performing arts centres, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centres, music festivals, performing arts centres, and cultural institutions, spanning four continents.

Position Summary

The Assistant Event Services Manager

This role pays an annual salary of $50,000-$58,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 30, 2026

About The Venue

Mullett Arena is a 5,000-seat multi-purpose arena located at 411 S. Packard Dr. Tempe, Arizona. The arena opened on October 14th, 2022, and is managed by Oak View Group. The arena houses 22 suites, 600 club seats, and 15 loge boxes. The arena is home to ASU Sun Devils Hockey, NBA G League Valley Suns and hosts a variety of events year-round.

Responsibilities

• Take ownership of assigned events in the facility, inclusive of working with tour personnel, and briefing relevant stakeholders.
• Support events personnel with contracted vendors such as security and emergency medical.
• Building liaison with ASU internal departments such as Fire, Police & Emergency Management.
• Manage scheduling of all part-time staff requested per event through various scheduling platforms.
• Work with event managers for event permitting needs to ensure compliance.
• Effectively lead, direct, and work alongside part-time staff with the goal of creating exceptional experiences at Mullett Arena.
• Assist with managing guest services activities such as lost and found coordination.
• Assist with creating and leading events for part-time staff recognition and providing continuous opportunities for staff to remain engaged and part of the team.
• Help coordinate staff check‑ins, call‑offs, event briefings, and post‑event meetings with guest services staff.
• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
• Serve as Manager on Duty with full autonomy for assigned events as well as in the absence of other Management staff.
• Work with event managers to ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed.
• Assist with managing and advancing both large‑scale events and ancillary events, including concerts, sports events, VIP receptions, and special events.
• Communicate and disseminate event‑related information to appropriate departments, vendors, and others to ensure overall event understanding.
• Develop and maintain effective working relationships with clients, partners, and all stakeholders.
• Empower staff to take opportunities to create memorable experiences and/or resolve guest concerns timely, effectively, and with great service.
• Strategically position guest services staff on an event‑by‑event basis.
• Help with building signage needs specific to guest services & security.
• Perform other administrative duties such as reviewing and uploading invoices, reviewing payroll, and responding to event inquiries via email or phone.
• Take on special projects and additional responsibilities as assigned by the Event Managers.

Qualifications

• Bachelor’s degree from an accredited college or university in sports/event management, business, hospitality management, or a related field.
• 3‑5 years of previous experience with event services, preferably in a sports facility.
• Availability to work a flexible, events driven schedule including evenings, weekends and holidays.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Must possess strong organisational skills, attention to detail, and be able to meet strict deadlines.
• Ability to work in a high‑energy environment, including standing and walking for extended periods.
• Must be a self‑starter and can work under minimal supervision.
• Positive attitude, professional demeanour, and a team‑oriented mindset.
• A high degree of personal integrity and consistently put the interests of the organisation ahead of their own.
• Solutions focused and open-minded.
• Willingness to work with numerous departments in a fast‑paced environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognised basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, colour, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.