Assistant, Enrollment Services

Houston Community College; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Community College is seeking an Enrollment Services Assistant to support enrollment processes across admissions, registration, and auditing for state reporting compliance. You will assist with data entry, onboarding, and documentation management while serving as a front-line resource for students and staff.

The role emphasizes accuracy in enrollment data, TSI screening, and collaboration with the Enrollment Associate/Officer to ensure smooth, compliant operations within a busy college

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• 1 year experience in a student services related setting.

Responsibilities

• Assist with processing a student’s application for admissions, registration, data entry, and orientation.
• Serve as a resource providing general information over the phone and in person to students, faculty, staff and community.
• Inform students of the enrollment process (application, testing, FA, advising, registration, orientation).
• Assist with onboarding process.
• Collect enrollment information, log items into the student system, and scan documents (transcripts, test scores, residency documentation).
• Screen students for onboarding and ensure Texas Success Initiative (TSI) compliance.

Skills

Customer Service

Communication

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

MS Office Programs

Information Management Systems

Job description

JOB SUMMARY

The Enrollment Services Assistant assists the Enrollment Associate/Officer or designee in coordinating, managing and auditing all College Enrollment Services to include registration, admissions and audit for compliance of state reporting.

ESSENTIAL FUNCTIONS

• Perform one or more of the various tasks required in processing a student’s application for admissions, registration, data entry, online orientation, WEB enrollment, etc. Serve as a resource in providing general information over the phone and in person to students, faculty, staff and community.
• Inform students of the enrollment process (application, testing, FA, advising, registration, orientation, etc. ).
• Assist with onboarding process.
• Collect all enrollment information, log items into student system, and scan documents (i.e. transcripts, test scores, residency documentation, etc. ).
• Screen students for onboarding and assure Texas Success Initiative (TSI) compliance (i.e. check status at initial contact, set milestones and groups, and term activate).
• Consult with Associate/Officer for items requiring professional judgment.
• Enter and verify scoring assessment (i.e. TSI status, ACT, SAT, etc. ).
• Troubleshoot and monitor the Electronic Lab.
• Assist with recruitment and retention activities as assigned.
• Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• High school diploma or equivalent required
• Associate’s degree preferred
• 1 year experience in a student services related setting

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems
• Customer Service

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 [e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].