ASSISTANT DISPATCHER

Builders’ General; New Jersey; On-site; USD 36,000 - 57,000; Full time

Job summary

Builders’ General is seeking a Delivery Dispatcher to coordinate daily delivery operations, schedule routes, and manage billing for delivery orders. The role requires strong communication skills and prior experience in lumber/building supplies, with duties including opening the store, handling customer inquiries, and resolving delivery issues.

Ideal candidates have at least one year in sales support or customer service and familiarity with supplier software.

Qualifications

• One year experience in sales, sales support, or customer service preferred.
• Excellent communication skills required.
• Experience with lumber or building supplies preferred.

Responsibilities

• Schedule deliveries for customers and sales staff.
• Invoice delivery sales orders to ensure payment.
• Assign drivers to vehicles and routes.
• Map routes for drivers.
• Pre-authorize credit cards and perform cash/COD checks.
• Maintain driver and vehicle reports.
• Open store daily and handle early customer calls.
• Address delivery disputes and ensure customer satisfaction.
• Maintain delivery and transfer records.
• Coordinate loading of trucks.
• Answer phones when needed.

Skills

Dispatcher experience

Sales support

Customer service

Communication skills

Tools

Building supplier software

Job description

Description

ESSENTIAL FUNCTIONS

• Schedules deliveries for customers and sales people.
• Invoices all delivery sales orders to ensure payment.
• Assigns drivers to vehicles and routes.
• Maps all routes for drivers.
• Runs credit checks on deliveries prior to scheduling.
• Pre-authorizes credit cards and checks for SOD, COD and cash sales.
• Tracks outgoing transfers.
• Receives all incoming transfers.
• Maintains driver and vehicle reports (including monthly fuel records and repair requests).
• Opens store daily (takes early calls from customers and employees).
• Addresses all deliver disputes as they arise.
• Maintains business records pertaining to deliveries, pick-ups and transfers.
• Coordinates the loading of trucks.
• Assists with answering phones when needed.
• Ensures that deliveries are timely and customers are satisfied.
• Assists with inventory cycle counts when necessary.
• Takes orders from customers and sales people when necessary.
• Other duties as requested, directed or assigned.

QUALIFICATIONS

• Previous lumber or building supplies experience strongly desired.
• Previous dispatcher experience strongly desired.
• Work experience of at least one year in sales, sales support, or customer service preferred.
• Excellent communication skills are required.
• Experience using various third party building supplier system applications desired.

PHYSICAL DEMANDS

• The position could involve sitting, standing, walking, reaching and lifting for long periods of time throughout the day.
• Must be able to lift up to 50 pounds.