Assistant Director Student Success

Ivy Tech Community College; South Bend (IN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Employee Assistance Program (EAP)

Wellness rewards

Flexible Spending Accounts

Public Service Loan Forgiveness

Job summary

Ivy Tech Community College - South Bend is seeking an Assistant Director for Student Success. The role supports the development and implementation of student success and retention initiatives designed to improve enrollment, persistence, engagement, and completion.

You will work with high school partners to identify near completers for credentials or associate degree programs and oversee high school cohort programs, while also supporting continuing students at risk and connecting them with

Qualifications

• Bachelor's degree required with Master’s preferred.
• 3 years of relative experience in recruitment, advising and/or student services.
• Ability to plan, organize, implement, and follow through on projects.
• Ability to foster collegial working relationships.
• Excellent writing, communication, and customer service skills.

Responsibilities

• Partner with Director to implement departmental priorities and retention initiatives.
• Collaborate with student services on early alert systems and academic support programs.
• Assist in developing communication plans and outreach strategies for enrollment and re-enrollment.
• Support SAP appeals by creating academic success plans and tracking outcomes.
• Guide faculty and staff on referral processes, case management, and available resources.
• Collaborate with the Student Success team to support overall student success.
• Oversee high school cohort operations, scheduling, pathway alignment, and outcomes.

Job description

Ivy Tech Community College - South Bend is recruiting for an Assistant Director for Student Success. The Assistant Director of Student Success supports the development and implementation of student success and retention initiatives designed to improve enrollment, persistence, engagement, and completion. This position works collaboratively with high school partners to help identify students near completion of a credential and/or associate degree and oversees high school cohort program. This position provides support also to continuing students who may be at risk of stopping out and connecting them with appropriate resources.

Supervision Received

Director of Student Success

Supervision Given

Ivy Academy Student Support Assistant

Compensation

$45,000

Major Responsibilities

• Partner with Director of Student Success to implement departmental priorities, annual goals and strategic retention initiatives.
• Collaborate with all student services departments on early alert systems, academic support programs, first‑year experience initiatives, orientation, advising support, and student engagement activities.
• Assist in developing communication plans and targeted outreach strategies that encourage registration, re‑enrollment, and continued academic progress.
• Help to support students on SAP appeals by creating individualized academic success plans, monitor student progress following appeals, implement targeted interventions, and track outcomes.
• Provide guidance and support to faculty and staff regarding student referral processes, case management practices, and available resources.
• Collaborate with Student Success team to support overall student success.

High School Cohort

• Collaborate with high school partners to identify, recruit, and enroll qualified high school near completers in certificate and/or associate degree programs for high school cohort and 13th year programs.
• Serves as the primary student support professional using a holistic and proactive mentoring approach including advising, coaching, and connecting.
• Provide operational oversight for high school cohort to oversee cohorted scheduling, pathway alignment, and academic integration. Assess program outcomes and recommend improvements.
• Collaborate with faculty, academic deans, enrollment management, advising, financial aid, tutoring services, and student affairs departments.
• Supervise part‑time and work study team member(s) supporting growth and enrichment.

Minimum Qualifications

• Bachelor's degree required with Master’s preferred.
• 3 years of relative experience in recruitment, advising and/or student services.
• Ability to plan, organize, implement, and follow through on projects.
• Ability to foster collegial working relationships.
• Excellent writing, communication, and customer service skills.

Benefits

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no‑cost preventive services and coverage for orthodontia
• Vision plan with low‑cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short‑term and long‑term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re‑hire with the College within 180 days of leaving a full‑time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.