Assistant Director of Wraparound Services

Ivy Tech Community College; Bloomington (IN); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Wellness rewards

Paid time off

Public Service Loan Forgiveness

Job summary

Ivy Tech Community College - Bloomington is seeking an Assistant Director of Wraparound Services to lead Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry, promoting student success and well-being.

The role partners with the Director of Student Resources & Programming to coordinate accommodations, connect students with campus and community resources, and support a compassionate, inclusive learning environment. Strong advocacy and collaboration are essential.

Qualifications

• Bachelor's degree required in education, psychology, counseling, social work, higher education, disability services, or related field.
• Master's degree preferred in higher education, college student personnel, counseling, leadership, or related discipline.
• Minimum of two years in student success, disability services, retention, or related higher education field; or one year with a master's.
• Experience supporting student retention and diverse populations; commitment to accessibility and equity.
• Strong written, verbal, organizational, and interpersonal skills; able to work collaboratively in a fast-paced environment.

Responsibilities

• Provide leadership and oversight for Disability Support Services, IvyCares, and Hive & Harvest Food Pantry.
• Coordinate accommodations for students with disabilities in compliance with ADA/Section 504 and FERPA.
• Develop outreach and educational initiatives to increase utilization of services.
• Maintain confidential records and collaborate with faculty, staff, and community partners.
• Attend events and support outreach activities, including occasional evenings and weekends.

Skills

Communication

Organization

Problem solving

Time management

Collaboration

Education

Bachelor's degree in education, psychology, counseling, social work, higher education, disability services, or related field

Master's degree in higher education, student affairs administration, counseling, or related discipline (preferred)

Tools

Student information systems

Assistive technologies

Databases

Microsoft Office

Job description

Ivy Tech Community College - Bloomington is looking for an individual to join their team as Assistant Director of Wraparound Services. This student-centered leadership role supports student success, well-being, and retention by overseeing Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry. Working closely with the Director of Student Resources & Programming, the Assistant Director coordinates accommodations for students with disabilities, connects students with campus and community resources, provides case management support, and collaborates with faculty and staff to foster an inclusive and supportive learning environment. The ideal candidate is passionate about student advocacy, accessibility, and helping students overcome barriers to achieve their academic and personal goals.

This is a full-time, salaried position offering a salary range of $42,000 to $45,000, based on education and experience.

General Purpose And Scope Of The Position

The Assistant Director of Wraparound Services serves as a key leader within the Division of Student Affairs, supporting the Student Resources & Programming unit in partnership with the Director of Student Resources & Programming. This position provides leadership and oversight for Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry, ensuring students have access to comprehensive resources that promote academic success, well-being, and equitable outcomes. The position oversees disability accommodations, basic needs support, student advocacy, and case management efforts that reduce barriers to success and strengthen retention, persistence, and credential completion.

Major Responsibilities

• Partner with the Director of Student Resources & Programming to advance the strategic vision, daily operations, assessment, and continuous improvement of Wraparound Services.
• Provide leadership and operational oversight for Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry.
• Manage a caseload of students receiving Disability Support Services and IvyCares support through proactive case management and progress monitoring.
• Facilitate the interactive process to determine and implement reasonable accommodations in compliance with ADA, ADAAA, and Section 504 requirements.
• Develop and maintain relationships with accessibility service providers including interpreting, captioning, assistive technology, and related resources.
• Serve as the primary coordinator for IvyCares, connecting students with campus and community resources.
• Serve as the primary administrator of the Hive & Harvest Food Pantry, overseeing operations, inventory, and compliance practices.
• Collaborate with faculty, staff, and community partners to strengthen student support and accessibility efforts.
• Maintain accurate and confidential records in compliance with FERPA, ADA, Section 504, and College policies.
• Assist with assessment, reporting, and continuous improvement initiatives.
• Develop and implement outreach and educational initiatives that increase awareness and utilization of services.
• Attend and support student events and outreach activities, including occasional evenings and weekends.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Education, Experience, And Other Requirements

• Bachelor's degree in education, psychology, counseling, social work, higher education, disability services, or a related field required.
• Master's degree in higher education, college student personnel, counseling, leadership, student affairs administration, or a related discipline preferred.
• Minimum of two (2) years of progressively responsible experience in student success, disability services, retention initiatives, or a related higher education field required; or one (1) year of related experience with a master's degree.
• Demonstrated experience supporting student retention, persistence, completion, registration, enrollment, or other student success initiatives preferred.
• Experience working with diverse student populations and a demonstrated commitment to inclusive communication, accessibility, and equitable student support required.
• Excellent written and verbal communication, organizational, critical thinking, problem-solving, and time management skills required.
• Ability to work collaboratively in a fast-paced, student-centered environment while demonstrating initiative, sound judgment, and leadership.
• Working knowledge of student information systems, accommodation and assistive technologies, databases, Microsoft Office applications, email platforms, and student success technologies required.
• Strong administrative, analytical, organizational, customer service, and interpersonal skills required.
• Demonstrated commitment to fostering an environment in which students and team members feel valued, respected, supported, and empowered to succeed.

Benefits

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.