Assistant Director - Student Services and Enrollment

University of Arkansas; Santa Clara (CA); Hybrid; Full time

Job summary

The University of Arkansas is seeking an Assistant Director for Student Services and Enrollment. This role involves overseeing student engagement, providing academic advising, and managing recruitment activities for online graduate programs. The ideal candidate will have a bachelor's degree, strong communication skills, and experience in higher education administration. This position offers a competitive salary and the opportunity to make a significant impact on student success.

Qualifications

• Bachelor's degree required, master's preferred.
• 0-3 years of relevant experience in higher education administration.
• Strong expertise in graduate business school recruiting preferred.

Responsibilities

• Oversee engagement activities and assist in student retention.
• Coordinate academic advising and manage student records.
• Execute recruitment activities and represent the program at events.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Microsoft Office Suite

Learning Management Systems

Job description

Position Title:
Assistant Director - Student Services and Enrollment

Position Type:
Fixed Term (Fixed Term)

Hiring Range:

$29.57 - $33.94/hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
HourlyA. POSITION PURPOSE

The Assistant Director - Student Services and Enrollment works as part of the Santa Clara Online team, reporting to the Director of Student Services. This position will oversee engagement activities and assist in the retention of online graduate students by providing academic advising, implementing academic policy, and coordinating student services and events. This position provides excellent customer service to students, faculty and staff and assists with the organization of co-curricular and professional development programs for all enrolled students.

In addition, this position will assist with the communication of information to prospective students by nurturing relationships with prospective students and assisting with various recruitment and admissions processes.

This start date for this position is July 1, 2025 or after.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

45% Academic Support and Records Management.

• Maintain current and thorough knowledge of the university and the various online degree programs
• Coordinate opportunities and provide academic advising for new and returning students.
• Work with the Admissions team to ensure a smooth file transition for matriculated students.
• Update, maintain, and provide information regarding student academic records (course credits, waivers, transfer credits, holds, leaves of absence)
• Manage academic standing reports to include academic warning, probation, disqualification.
• Process quarterly registration; including but limited to:
• Monitor enrollment and manage waitlist process during registration period
• Determine and meet timelines for all records-related activities
• Identify areas in which to streamline the process
• Work with Bursar's Office on various issues related to tuition and fees
• Assist with graduation and degree conferral
• Work with each student to ensure degree completion and conferral.
• Provide information to all degree candidates regarding Commencement events
• Monitor student activity in LMS systems and online courses
• Work with the online program management provider on special items, and projects as needed.

30% Student Engagement and Student Event Planning

• Maintain high levels of student engagement and conduct proactive outreach through email, phone calls, mailers, and other communication channels with students upon matriculation.
• Notify students of school-specific events, upcoming opportunities, and important dates and deadlines to students through email, newsletters, and student services Camino pages.
• Assist with new cohort meet-and-greets, new student orientation sessions, and other virtual and in-person events.
• Coordinate and support the weekend on-campus residencies for online programs.
• Respond to student concerns in a timely manner and connect students with the appropriate campus resources and departments as needed.
• Other duties as assigned.

25% Admissions and Recruitment

• Be knowledgeable and answer questions regarding graduate online programs, degree requirements and application process.
• Execute the day-to-day recruitment activities including but not limited to outreach and recruitment, prospect and lead generation
• Represents Santa Clara Online at events on and off campus for prospective students, virtual events, undergraduate institutions, agency and district partners
• Increase Santa Clara Online's visibility through outreach programs, graduate school fairs, training seminars and presentations for recruitment of students from targeted communities
• Track and monitor student movement through the online application process and guide them to meet specific deadlines
• Collaborate with other admissions departments on campus to streamline and understand processes.
• Oversee effective recruiting events for online graduate programs and work in tandem with the various colleges and schools
• Other duties as assigned.

C. PROVIDES WORK DIRECTION TO:

• 1-2 student employees as needed.

D. RECEIVES WORK DIRECTION FROM:

• Director of Student Services

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

• Understanding and supporting the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity.
• Knowledge of Microsoft (mail merge), Excel, PowerPoint, Workday, and
• Google Apps for Education (at least familiarity and willingness to learn).
• Knowledge of working with online students and various Learning Management Systems is ideal.

2. Skills

• Strong expertise in graduate business school recruiting, application operations, and student support preferred
• Exceptional management experience and administrative skills.
• Demonstrated interpersonal, customer service, written, and oral communication skills.
• Strong communication and presentation skills; team player.

3. Abilities

• Ability to manage complex processes and procedures with attention to detail and accuracy.
• Ability to exercise sound and appropriate judgment in a challenging work environment
• Demonstrated ability to cultivate collaborative relationships with internal and external constituencies.
• Ability to maintain an extremely detailed and high level of confidentiality.
• Ability to problem solve; organized and flexible with the ability to set priorities.
• Ability to work with students, staff, faculty, and partners.

4. Education and Experience

• Bachelor's Degree Required, Master's degree preferred.
• Minimum 0-3 years of relevant work experience preferred, preferably in higher education administration.

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
• Some evening and weekend work will be required
• May be required to travel to outside clients, customers, vendors or suppliers.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.
• Mostly an indoor office environment with windows.
• Office with frequent interruptions
• Santa Clara Online has a hybrid work schedule with flexible remote work scheduling.

EEO Statement

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at [phone]. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at [e-mail].

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.