Assistant Director, Shared Services Center

Rutgers University; Camden (NJ); On-site; USD 91,000 - 140,000; Full time

Job summary

Rutgers University-Camden is seeking an Assistant Director for the Shared Services Center. This strategic role involves establishing a high-functioning center that optimizes resources and improves service delivery across multiple administrative functions. Ideal candidates will possess strong leadership and operational expertise, with significant experience in the higher education landscape.

Benefits

Medical, prescription drug, and dental coverage

Paid vacation, holidays, and various leave programs

Competitive retirement benefits

Employee and dependent educational benefits

Qualifications

• Minimum 8-10 years of progressive leadership experience in a shared services or operational management role.
• Demonstrated experience in leading organizational change and managing cross-functional teams.
• Strong analytical and strategic thinking skills.

Responsibilities

• Establish and lead a high-performing Shared Services Center (SSC) within a higher education institution.
• Focus on optimizing resources, driving operational excellence, and fostering a culture of continuous improvement.
• Collaborate with academic and administrative units to deliver efficient, streamlined services.

Skills

Visionary Leadership

Change Management

Strategic Planning

Operational Expertise

Technology Acumen

Education

Bachelor’s degree in Business Administration, Higher Education Administration, or related field

Job description

Assistant Director, Shared Services Center

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Recruitment/Posting Title Assistant Director, Shared Services Center

Job Category

Job Category Staff & Executive

Department

Department Finance & Administration - Cmd

Overview

Ranked #46 in U.S. News & World Report’s list of Best Public Colleges and Universities, Rutgers University–Camden is a diverse, research-intensive campus of approximately 6,100 students at the undergraduate, graduate, and doctoral levels and 1,100 faculty and staff members. Located in Camden, N.J., directly across the Delaware River from Philadelphia, the university is uniquely situated to serve the local community while achieving global reach. A U.S. Department of Education-designated Minority Serving Institution, the university thrives due to a supportive culture that helps students achieve their goals and fosters collaboration among employees. Rutgers–Camden is recognized as a national model for civically engaged urban universities and was selected by the Carnegie Foundation for the Advancement of Teaching for a Community Engagement classification. Washington Monthly magazine has ranked Rutgers University–Camden among its “Best Bang for the Buck” universities and best national research universities. Recently, Rutgers–Camden earned Carnegie classification as an R2 research university due to a high volume of internationally recognized research, creative output, and scholarly activity.

Posting Summary

The Shared Services Center ( SSC ) is a department within the Finance & Administration division at Rutgers University-Camden and serves the campus, currently providing support for several business functions of the campus, including procurement and payroll services. Long-term goals for the SSC include the successful incorporation of additional business functions, primarily in the areas of finance, accounting, procurement, facilities and operations management, and human resources into the center to provide expanded and efficient service to the campus, in connection with financial sustainability strategies of the division.

The Assistant Director of the Shared Services Center must be a visionary and strategic leader as they will be responsible for establishing and leading a high-performing Shared Services Center ( SSC ) within a higher education institution. This role involves transformative change leadership, the development of innovative solutions, and the seamless integration of service delivery across multiple administrative and support functions. The Assistant Director will focus on optimizing resources, driving operational excellence, and fostering a culture of continuous improvement, all while ensuring alignment with the institution’s mission and values and serving as an influential agent of change. This position will work collaboratively with academic and administrative units and other stakeholders, both at Rutgers University–Camden and centralized divisions of Rutgers University, to deliver efficient, streamlined services that support the strategic goals of the university.

This role offers a unique opportunity to shape a center of excellence within a respected institution, bringing transformative change to support the academic and operational success of the university community. The Director will be a crucial driver of efficiency, partnership, and impactful service delivery, committed to the institution’s growth and evolution.

FLSA

FLSA Exempt

Grade

Grade 07

Salary Details

Salary Details Starting salary will be commensurate with qualifications and experience, within university policy and salary schedules, as well as departmental budgets.

Minimum Salary

Minimum Salary 91297.00

Mid Range Salary 115559.00

Maximum Salary

Maximum Salary 139821.00

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits

This position may be eligible for a hybrid work arrangement.

Union Description

Union Description Admin Assembly (MPSC)

Payroll Designation

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment

Terms of Appointment Staff - 12 month

Position Pension Eligibility

Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

Bachelor’s degree in Business Administration, Higher Education Administration, or related field.

- Minimum 8-10 years of progressive leadership experience in a shared services or operational management role, preferably in a higher education or complex organizational setting.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

- Demonstrated experience in leading organizational change, improving operational efficiencies, and managing cross-functional teams.

- Strong analytical and strategic thinking skills, with a proven ability to develop and implement transformative initiatives.

- Excellent interpersonal and communication skills, with the ability to build relationships and work collaboratively with diverse stakeholders.

Skills and Competencies

- Visionary Leadership: Ability to inspire, create, and articulate a forward-looking vision for shared services.

- Change Management: Expertise in leading teams through transitions and establishing buy-in across a complex organization.

- Strategic Planning: Proficiency in long-term planning and the ability to align resources with institutional goals.

- Operational Expertise: Knowledge of best practices in shared services delivery, process improvement, and customer service excellence.

- Technology Acumen: Understanding of technology applications and data analytics that enhance service quality and efficiency.

Preferred Qualifications

Master’s preferred.Candidates with previous experience in a finance, business or operations leadership role in a four-year state institution of higher education will be considered with priority. Demonstrated successes in a higher education environment will be preferred.

Physical Demands and Work Environment

Special Conditions

Posting Number

Posting Number 25ST1240

Posting Open Date

Special Instructions to Applicants

Regional Campus

Home Location Campus

City

City Camden, NJ

State

State NJ

Position Information Recruitment/Posting Title Assistant Director, Shared Services Center Job Category Staff & Executive Department Finance & Administration - Cmd Overview Ranked #46 in U.S. News & World Report’s list of Best Public Colleges and Universities, Rutgers University–Camden is a diverse, research-intensive campus of approximately 6,100 students at the undergraduate, graduate, and doctoral levels and 1,100 faculty and staff members. Located in Camden, N.J., directly across the Delaware River from Philadelphia, the university is uniquely situated to serve the local community while achieving global reach. A U.S. Department of Education-designated Minority Serving Institution, the university thrives due to a supportive culture that helps students achieve their goals and fosters collaboration among employees. Rutgers–Camden is recognized as a national model for civically engaged urban universities and was selected by the Carnegie Foundation for the Advancement of Teaching for a Community Engagement classification. Washington Monthly magazine has ranked Rutgers University–Camden among its “Best Bang for the Buck” universities and best national research universities. Recently, Rutgers–Camden earned Carnegie classification as an R2 research university due to a high volume of internationally recognized research, creative output, and scholarly activity. Posting Summary The Shared Services Center ( SSC ) is a department within the Finance & Administration division at Rutgers University-Camden and serves the campus, currently providing support for several business functions of the campus, including procurement and payroll services. Long-term goals for the SSC include the successful incorporation of additional business functions, primarily in the areas of finance, accounting, procurement, facilities and operations management, and human resources into the center to provide expanded and efficient service to the campus, in connection with financial sustainability strategies of the division.

The Assistant Director of the Shared Services Center must be a visionary and strategic leader as they will be responsible for establishing and leading a high-performing Shared Services Center ( SSC ) within a higher education institution. This role involves transformative change leadership, the development of innovative solutions, and the seamless integration of service delivery across multiple administrative and support functions. The Assistant Director will focus on optimizing resources, driving operational excellence, and fostering a culture of continuous improvement, all while ensuring alignment with the institution’s mission and values and serving as an influential agent of change. This position will work collaboratively with academic and administrative units and other stakeholders, both at Rutgers University–Camden and centralized divisions of Rutgers University, to deliver efficient, streamlined services that support the strategic goals of the university.
This role offers a unique opportunity to shape a center of excellence within a respected institution, bringing transformative change to support the academic and operational success of the university community. The Director will be a crucial driver of efficiency, partnership, and impactful service delivery, committed to the institution’s growth and evolution. FLSA Exempt Grade 07 Salary Details Starting salary will be commensurate with qualifications and experience, within university policy and salary schedules, as well as departmental budgets. Minimum Salary 91297.00 Mid Range Salary 115559.00 Maximum Salary 139821.00 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview . Position Status Full Time Working Hours (per week) 37.5 Standard Hours 37.50 Daily Work Shift Day Work Arrangement This position may be eligible for a hybrid work arrangement. Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor’s degree in Business Administration, Higher Education Administration, or related field. - Minimum 8-10 years of progressive leadership experience in a shared services or operational management role, preferably in a higher education or complex organizational setting. Certifications/Licenses Required Knowledge, Skills, and Abilities - Demonstrated experience in leading organizational change, improving operational efficiencies, and managing cross-functional teams. - Strong analytical and strategic thinking skills, with a proven ability to develop and implement transformative initiatives. - Excellent interpersonal and communication skills, with the ability to build relationships and work collaboratively with diverse stakeholders. Skills and Competencies - Visionary Leadership: Ability to inspire, create, and articulate a forward-looking vision for shared services. - Change Management: Expertise in leading teams through transitions and establishing buy-in across a complex organization. - Strategic Planning: Proficiency in long-term planning and the ability to align resources with institutional goals. - Operational Expertise: Knowledge of best practices in shared services delivery, process improvement, and customer service excellence. - Technology Acumen: Understanding of technology applications and data analytics that enhance service quality and efficiency. Preferred Qualifications Master’s preferred.Candidates with previous experience in a finance, business or operations leadership role in a four-year state institution of higher education will be considered with priority. Demonstrated successes in a higher education environment will be preferred. Equipment Utilized Physical Demands and Work Environment Special Conditions Posting Details Posting Number 25ST1240 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers University-Camden Home Location Campus Rutgers University-Camden City Camden, NJ State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Resume/CV

List of Professional References (contact Info)

Optional Documents

Cover Letter/Letter of Application

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement .

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