Assistant Director, Regional Office.

Veterans Benefits Administration; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Veterans Benefits Administration in the United States government seeks an Assistant Director for its New York Regional Office to lead operations and align benefits delivery with national policies. You will drive strategic planning, policy implementation, and cross‑agency coordination to ensure timely, accurate, and cost‑effective service to veterans.

The role requires advanced experience in program management, personnel leadership, and budget oversight within a large organization.

Qualifications

• Specialized experience in managing or directing program operations delivering benefits or services.
• Ability to establish priorities, allocate staff and funds, and set objectives.
• Experience directing personnel management actions and workforce planning.
• Competence in reviews, compliance, and performance evaluations.

Responsibilities

• Oversee Regional Office operations to ensure timely, accurate delivery of veterans' benefits.
• Develop and monitor RO policies, procedures, and performance standards.
• Analyze performance data, identify gaps, and direct corrective actions.
• Lead strategic planning and resource management for the RO.
• Evaluate organizational structure and workload trends to adapt to needs.
• Provide executive oversight of HR functions and labor relations.
• Manage RO budget and ensure compliant use of funds.
• Represent RO in internal and external engagements with stakeholders.

Skills

Executive leadership

Program ops

Policy oversight

Budget mgmt

Job description

• Overseeing Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities.
• Developing, implementing, and monitoring RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.
• Analyzing operational and program performance data, identifying gaps, directing corrective actions, and ensuring follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
• Leading strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.
• Evaluating organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements.
• Providing executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
• Ensuring the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds.
• Representing the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.
  

Duties

Specific Duties Include

• Overseeing Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities.
• Developing, implementing, and monitoring RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.
• Analyzing operational and program performance data, identifying gaps, directing corrective actions, and ensuring follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
• Leading strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.
• Evaluating organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements.
• Providing executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
• Ensuring the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds.
• Representing the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.
  

Promotion Potential

The GS-15 is the full performance level for the position.

Work Schedule

Full time, Monday through Friday, 8:00am to 4:30pm.

Compressed/Flexible

Not Available.

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual

This is not a virtual position.

Position Description/PD#

Assistant Director 37863A

Relocation/Recruitment Incentives

Authorized. Relocation expenses and services (Permanent Change of Station - PCS) are authorized. PCS covers the relocation of a household for government convenience when transferring between duty stations. By accepting PCS, the selectee agrees to remain in Federal service for 12 months after the move. Failure to complete the service period may require repayment of PCS expenses.

Financial Disclosure Report

Is Required. This position requires completion of a Confidential Financial Disclosure Report (OGE-450) under 5 C.F.R.

• 2634.904(a). The selectee must submit the form before entering on duty and annually thereafter.

Requirements

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• You may be required to serve a supervisory probationary or trial period.
• Designated and/or random drug testing may be required.
• Subject to Public Trust-High Risk background investigation.
• PCS Relocation Expenses are ONLY authorized for selectee's choosing to physically relocate to the Official Duty location of New York, NY
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (
• As a condition of employment for accepting this position, you will be serving in a position in Schedule Policy/Career of the excepted service. You will obtain competitive status after two years of service in this position, if applicable.
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/24/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-15 position you must have served 52 weeks at the GS-14 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 14 or higher.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below:

GS-15 Grade Level

Specialized Experience

Applicants must have one year of specialized experience equivalent to at least the GS-14 grade level in the normal line of progression. Specialized experience is experience that has equipped the applicant with the executive-level knowledge, skills, and abilities to successfully perform the duties of an Assistant Director in a Veterans Benefits Administration Regional Office. To be creditable, the experience must demonstrate all of the following activities, performed in a Regional Office, VA business line, Veterans Integrated Service Network (VISN), or similar large, complex Federal or private-sector organization:

• Managing or directing program operations that deliver benefits or services to Veterans or comparable populations.
• Establishing priorities, determining resource needs, and allocating staff and funds to meet program objectives.
• Directing or coordinating personnel management actions such as hiring, performance management, labor/employee relations, organizational changes, or workforce planning.
• Conducting or overseeing complex program reviews, operational assessments, compliance reviews, or performance evaluations.
• Monitoring and controlling program effectiveness, including analyzing policies, directives, procedures, and long- and short-range organizational goals to identify improvement needs.
• Representing organizational leadership with internal and external stakeholders, including participating on committees, workgroups, or interagency engagements;
• Leading cross functional teams or subordinate supervisors/managers to resolve operational issues, improve performance, or implement new policies or processes.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The position is primarily in an office setting. This work normally involves mental rather than physical exertion. Some travel may be necessary on occasion for training, meetings, or customer interactions

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Veterans and Transitioning Service Members

Please visit the Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.