Assistant Director, Public Safety Operations

St.-John; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

St.-John's Queens campus seeks an Assistant Director, Public Safety Operations to own daily operations, staffing standards, and event security planning. You will supervise officers, approve staffing models, and coordinate with dispatch and partners to ensure safety and service delivery.

This role requires a bachelor's degree and significant public safety management experience, with strong communication and decision-making skills to lead performance and post-event reviews.

Qualifications

• Bachelor's degree required; equivalent combination of education and progressively responsible experience may be considered per University practice.
• Significant experience in public safety/security operations.
• Supervisory experience with staffing, deployment, coaching, and performance management.
• Experience planning or overseeing events, special operations, or risk-based operational deployments.
• Demonstrated ability to make sound operational decisions under pressure and coordinate across multiple stakeholders.
• Strong written and verbal communication skills and ability to document plans, inspections, and follow-up actions.

Responsabilités

• Oversee day-to-day Queens campus operations, staffing coverage, and redeployment.
• Define, maintain, and implement event risk tiers, planning templates, staffing models, and communications expectations.
• Provide direct supervision, coaching, and performance expectations for assigned staff.
• Conduct frequent and random post inspections to verify staffing, readiness, and adherence to post expectations.
• Support emergency response coordination and provide command-level updates to leadership.
• Coordinate with stakeholders on event planning inputs and execution readiness and provide concise updates on staffing and operational trends.

Connaissances

Staffing management

Operational leadership

Event planning

Risk assessment

Communication

Decision making

Formation

Bachelor's degree

Outils

Scheduling tools

Incident reporting systems

Description du poste

The Assistant Director, Public Safety Operations serves as the Queens campus operational owner and the event security authority, ensuring consistent staffing standards, inspections, performance management, and risk-tiered event planning. This role oversees daily operational deployment and redeployments, supervises operational standards and coaching, and approves event security plans and staffing models within delegated authority

Core Responsibilities

1) Queens Daily Operations, Staffing Coverage, and Redeployment (25%)

• Manage day-to-day Queens campus operations, including post coverage, minimum staffing compliance, deployment adjustments, and operational issue resolution.
• Redeploy resources in response to changing conditions, incident activity, staffing shortages, or emergent safety needs while maintaining core coverage standards.
• Coordinate execution expectations with dispatch and field supervisors to support consistent service delivery.

2) Event Security Program Ownership, Risk Tiering, and Planning Standards (25%)

• Define, maintain, and implement event risk tiers, planning templates, staffing models, communications expectations, and event post orders.
• Review and approve event security plans and resource requests within delegated thresholds and elevate high-risk or resource-conflict decisions as required.
• Ensure event plans are consistent, risk-based, and aligned to venue conditions, attendance, and operational realities.

3) Leadership, Supervision, and Performance Management (20%)

• Provide direct supervision, coaching, and performance expectations for assigned supervisors/officers and event-related supervisory staff.
• Align coaching, evaluations, and accountability practices to operational standards, professionalism, and community engagement expectations.
• Address performance issues, recurring deficiencies, and training needs through documented follow-up and coordination with leadership/HR as appropriate.

4) Inspections, Quality of Execution, and Corrective Follow-Through (10%)

• Conduct frequent and random post inspections to verify staffing, readiness, professionalism, and adherence to post expectations.
• Document inspection results, identify recurring gaps, and implement corrective actions or coaching to reduce repeat deficiencies.
• Track inspection outcomes and use trends to improve operational reliability.

5) Emergency Response Coordination and Command-Level Updates (10%)

• Support emergency response coordination on the Queens campus and provide commandlevel updates to leadership as required.
• Serve in an operational leadership role during major incidents and higher-risk events, coordinating internal and external partners as needed.
• Support after-action review inputs and operational refinement following significant incidents or events.

6) Stakeholder Coordination, Event Pipeline Review, and Reporting (10%)

• Coordinate with Student Affairs, Athletics, Conference Services, Residence Life, Facilities, and Technology partners on event planning inputs and execution readiness.
• Lead recurring event pipeline reviews and operations status discussions with stakeholders.
• Provide concise updates on staffing, inspections, event readiness, and operational trends to leadership.

Minimum Qualifications

• Bachelor's degree required; equivalent combination of education and progressively responsible experience may be considered per University practice.
• Significant experience in public safety/security operations, law enforcement, campus safety, or a comparable operational leadership environment.
• Supervisory experience with responsibility for staffing, deployment, coaching, and performance management.
• Experience planning or overseeing events, special operations, or risk-based operational deployments.
• Demonstrated ability to make sound operational decisions under pressure and coordinate across multiple stakeholders.
• Strong written and verbal communication skills and ability to document plans, inspections, and follow-up actions.

Preferred Qualifications

• Experience in higher education public safety and campus event security planning.
• Experience with incident command principles, emergency operations coordination, and afteraction processes.
• Familiarity with dispatch coordination, staffing models, and post inspection/quality assurance practices.
• Experience using scheduling, incident reporting, and event planning tools/systems.

Work Environment and Requirements

• Work is performed in both office and field environments, including extensive campus movement and outdoor activity during events.
• Role requires evening, weekend, and holiday availability based on operational and event needs.
• This position may be designated essential personnel and may require response during emergencies, severe weather, or campus disruptions.

How This Role Will Be Measured (Example Performance Indicators)

• Daily minimum staffing/coverage compliance rate and response to redeployment needs.
• Event plan on-time submission and approval rate.
• Post inspection compliance rate and repeat-deficiency trend.
• Operational overtime trend versus baseline/approved plan (if tracked).
• Event/operations after-action completion and corrective follow-through for major events.