ASSISTANT DIRECTOR, OPERATIONS III - DCMC - Austin, TX

TouchPoint Support Services; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint, a Compass Group USA company, seeks an Assistant Director of Operations based at Dell Children's Medical Center in Austin, TX to lead Patient Observation Services across three hospital campuses.

You will oversee staffing, regulatory compliance, and service performance, coordinating with hospital leadership, nursing partners, and frontline teams to ensure safe, patient-centered observation services that meet client and organizational standards.

Qualifications

• Bachelor’s degree preferred; associate’s degree required, or equivalent experience.
• 3-5 years of management experience in a hospital, healthcare, hospitality, or related enviroment.
• Strong work ethic, initiative for quality and customer service.
• Excellent stress management, administrative and organizational skills.
• Able to communicate effectively with management, guests and team members.
• Proficient in Windows-based office software including Word, Excel, PowerPoint, Outlook.

Responsibilities

• Establishes and reviews standards and work procedures for staff.
• Directs safety, sanitation, and maintenance programs; maintain client relationships.
• Assist to ensure client satisfaction and cost-effective management.
• Promotes professional growth and development of associates.
• Coordinate tasks of Supervisory and Management team via regular communication.
• Performs other duties as assigned.

Skills

Leadership

Operations management

Healthcare experience

Staff coordination

Communication

Regulatory compliance

Education

Bachelor's degree preferred

Associate's degree required

Equivalent experience

Tools

Microsoft Office

Job description

TouchPoint

Schedule:

Full time; primarily Monday through Friday, 8am-5pm with occasional weekends. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Assistant Director of Operations

is responsible for the strategic leadership, operational oversight, and day-to-day management of TouchPoint Patient Observation Services across three hospital campuses. This role is based at Dell Children's Medical Center and provides direct oversight of Patient Observation Associates, Leads, Supervisors, staffing operations, regulatory compliance, customer service initiatives, and program performance at multiple hospitals. The Assistant Director serves as the primary operational leader for assigned accounts and acts as a liaison between hospital leadership, nursing partners, TouchPoint leadership, and frontline associates to ensure safe, efficient, patient-centered observation services that meet hospital and organizational expectations.

Key Responsibilities:

• Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
• Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
• Assists to ensure client, customer satisfaction and efficient cost effective management
• Promotes the professional growth and development of all associates
• Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
• Performs other duties as assigned

Qualifications:

• Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
• 3-5 years of management experience in a hospital, healthcare, hospitality, or related enviroment
• Strong work ethic, intense drive and initiative for quality and customer service
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Able to communicate effectively with management team, guests and team members
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At Touchpoint Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.