Assistant Director, Office of Institutional Equity (ADA/504), Human Resources

wfu; Winston-Salem (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Wake Forest University is seeking an Assistant Director to provide institutional leadership for disability services and accessibility across the university, ensuring compliance with ADA and Section 504 for all programs and activities.

The role oversees accommodation processes for faculty, staff, and students, coordinates resources with CLASS, HR, Legal, and Accessible Technology, and advises university officials on reasonable accommodations.

Qualifications

• Master’s degree requirement and advanced degree preference.
• Strong knowledge of ADA, Section 504, and related laws.
• Ability to balance complex cases and drive timely conclusions.
• Ability to interact with people from diverse backgrounds and collaborate across units.

Responsibilities

• Collaborates with departments to facilitate accommodations for students, employees, or visitors with disabilities and addresses accessibility barriers.
• Ensures processes are in place for prompt and equitable resolution of complaints and inquiries regarding ADA/504 compliance.
• Works with a network of university partners to provide support, resources, and outreach on ADA/504 matters.
• Provides consultation and oversight over reasonable accommodations in non-academic settings.
• Maintains accurate records of disability accommodation requests and resolutions.
• Facilitates provision of accommodations such as assistive technologies and accessible materials.
• Assists in policy development and revision related to disability accommodations and accessibility.
• Keeps informed about changes in ADA/504 regulations and advises on policy adjustments.

Skills

Leadership

ADA/504 knowledge

Collaboration

Communication

Education

Master’s degree in psychology, special education, rehabilitation, HR management, public administration or related field

Juris Doctorate (JD) or related terminal degree preferred

Job description

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

The Assistant Director position provides institutional leadership and overall responsibility for coordinating Wake Forest University’s efforts to provide an accessible and inclusive campus for qualified individuals with disabilities in compliance with American with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act (Section 504), and their implementing regulations, and other relevant state and federal laws for all University programs, services and activities.

This position is responsible for oversight of applicable University policies, including handling the disability and pregnancy accommodation process for faculty and staff and the non‑academic accommodation process for students. This position is also responsible for managing student disability grievance procedures, coordinating institutional resources, and advising university officials on the reasonable accommodation process and accessibility requirements. The Assistant Director closely collaborates with multiple University offices and divisions including, but not limited to, the Center for Learning, Access, and Student Success (“CLASS”) Office, Human Resources, Legal Department, and the Office of Accessible Technology.

Job Description

Essential Functions:

• Collaborates with various departments (academic, administrative, facilities, Environmental Health & Safety, etc.) to facilitate accommodations and support services for students (non-academic), employees, or visitors with disabilities and addresses accessibility barriers.
• Ensures appropriate processes are in place to provide for the prompt and equitable resolution of complaints and inquiries regarding compliance with the ADA, 504 and other relevant laws.
• Works in partnership with a network of University partners, offices, and programs who provide direct support, resources, and outreach on ADA/Section 504 matters and initiatives.
• Provides consultation, evaluates requests, and provides oversight over reasonable accommodations, including accommodations in non‑academic settings.
• Maintains accurate records regarding disability accommodation requests and resolutions
• Facilitates the provision of accommodations such as assistive technologies, accessible materials, interpreters, etc.
• Assists in the development, implementation, and revision of institutional policies related to disability accommodations and accessibility.
• Stays informed about changes in ADA/504 regulations and applicable laws and recommends policy adjustments as needed.
• Provides workshops and resources to faculty and staff on disability accommodations and best practices.
• Conducts Supervisor Training as it relates to disability and pregnancy‑related accommodations.
• Liaises with WFU’s Disability Affinity Resource Group.

Required Education, Knowledge, Skills, Abilities:

• Master’s degree in psychology, special education, rehabilitation, human resources management, public administration or other related field of study or education and experience that equates to an advanced degree. A Juris Doctorate (JD) or related terminal degree is preferred.
• Minimum of three years of related experience in a leadership role or progressively responsible experience in the field of disability services and accessibility.
• Demonstrated in‑depth knowledge of applicable disability and accessibility laws, including but not limited to the Americans with Disabilities Act as amended, Section 504 of the Rehabilitation Act.
• Demonstrated in‑depth knowledge of the functional impact of disabilities and related accessibility strategies for barrier removal.
• Demonstrated ability to balance complex cases and drive them to a timely conclusion.
• Demonstrated ability to interact and communicate well with people and groups from diverse backgrounds.
• Demonstrated track record of collaboration in complex organizational settings.
• Ability to maintain confidential records and provide timely updates to those accessing services and supervisors.

Preferred Education, Knowledge, Skills, Abilities:

• Juris Doctor (JD) degree.
• Experience in a higher education environment.
• Experience with architecture and accessibility of campus physical facilities including principles of universal design.
• Experience presenting to large and small groups.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [e-mail] or (336) 758‑4700.