Assistant Director of Technology Innovation & Data

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Complimentary hotel room nights

Complimentary meals during shifts

Uniforms and dry cleaning provided

Parking and transit benefits

Job summary

Four Seasons Hotel Philadelphia at Comcast Center seeks an Assistant Director of Information Technology to maintain and secure the guest and employee tech environment. You will ensure reliability, security, and performance of hotel systems while delivering top-tier technical support across departments.

Reporting to the Director of IT, you will lead initiatives, support critical applications, and collaborate with vendors to meet operational needs.

Qualifications

• Experience supporting enterprise networks, servers, or IT infrastructure.
• Strong knowledge of Microsoft operating systems, applications, and Active Directory.
• Experience troubleshooting network, hardware, and software issues.
• Excellent communication, collaboration, and customer service skills.
• Technical certifications or IT degree preferred (MCSE or equivalent).

Responsibilities

• Support daily operation, maintenance, and security of hotel technology systems.
• Assist with network administration, including wired/wireless environments, AD, servers and firewalls.
• Troubleshoot hardware, software, network, and system issues for staff and guests.
• Maintain and support hotel applications such as PMS, POS, telephony and internet services.
• Participate in technology projects, upgrades and system enhancements.
• Support backup, recovery, monitoring, and business continuity processes.
• Collaborate with vendors and internal stakeholders to meet operational needs.
• Provide on-call support for mission-critical systems as needed.

Skills

Enterprise networking

Active Directory

Windows OS

Troubleshooting

IT support

Communication skills

Education

IT degree or related certification

MCSE or similar certification (preferred)

Tools

Windows Server

VMware/Hyper-V

Backup/Recovery tools

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About The Role

The Assistant Director of Information Technology plays a key role in maintaining the technology infrastructure that supports both guest and employee experiences at Four Seasons Hotel Philadelphia at Comcast Center. Reporting to the Director of Information Technology, this position helps ensure the reliability, security, and performance of hotel systems while providing technical support across all departments.

What You Will Do

• Support the daily operation, maintenance, and security of hotel technology systems and infrastructure.
• Assist with network administration, including wired and wireless environments, Active Directory, servers, and firewall management.
• Troubleshoot hardware, software, network, and system issues for employees and guests.
• Maintain and support critical hotel applications, including Property Management, Point-of-Sale, telephony, and internet services.
• Participate in technology projects, upgrades, implementations, and system enhancements.
• Support backup, recovery, monitoring, and business continuity processes.
• Partner with vendors and internal stakeholders to ensure technology solutions meet operational needs.
• Provide on-call support for mission- critical systems as needed.

What You Bring

• Previous experience supporting enterprise networks, servers, or IT infrastructure.
• Strong knowledge of Microsoft operating systems, applications, and Active Directory.
• Experience troubleshooting network, hardware, and software issues.
• Excellent communication, collaboration, and customer service skills.
• Technical certifications, IT degree, MCSE, or related qualifications are preferred.

What We Offer

• Competitive wages and comprehensive benefits package
• Excellent training, development, and career growth opportunities within the organization
• Complimentary room nights at Four Seasons properties worldwide
• Complimentary meals during shifts
• Uniforms and dry cleaning provided

Discounted

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

Schedule & Hours

• Full-time position.
• Schedule may include weekdays, evenings, weekends, and on-call support as business needs require.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affim tive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affim tive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal