Assistant Director of Student Residential Services

Stanford Reglab; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Stanford Graduate School of Business in California seeks an Assistant Director of Student Residential Services to lead 24/7 residential operations in Schwab Residential Center and Jack McDonald Hall. The role oversees onboarding, housing assignments, move-in/out, communications, and issue resolution, ensuring a welcoming, safe community on campus.

The position reports to the Director of Hospitality Services and requires a collaborative leader with strong judgment, communication, and

Qualifications

• Experience supervising staff and coordinating daily activities.
• Ability to monitor maintenance and safety programs.
• Experience working with subcontractors or vendors on projects.

Responsibilities

• Coordinate daily activities of assigned shop(s) and lead staff.
• Track budget and provide workforce estimates to management.
• Implement, interpret, and manage operations policies and procedures.
• Manage service contracts as applicable.
• Coordinate activities and renovations with Stanford staff and vendors.

Skills

Staff supervision

Budgeting

Quality assurance

Vendor management

Policy interpretation

Safety compliance

Education

Experience in facilities management

Job description

Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact. We invite you to be part of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world.

Success at the GSB is defined by The GSB Way - a commitment to shared purpose, community, and excellence in all that we do. We seek individuals who elevate themselves and those around them through the practice of academic candor, generous collaboration, and bringing curiosity and rigor to solving meaningful problems. At the GSB, impact means taking ownership and contributing to a purpose-driven, collaborative, and high-performing community in service to the institution’s mission.

The Stanford Graduate School of Business Facilities and Hospitality Department is seeking an enthusiastic Assistant Director of Student Residential Services to join our collaborative team supporting our 24/7 residential operations. This fully onsite, non-live-in leadership position is ideal for an experienced hospitality or residential services professional who excels in a fast-paced, dynamic environment and is dedicated to delivering an exceptional residential experience. Reporting to the Director of Hospitality Services, you will lead a team of three Residential Service Coordinators and oversee the day-to-day student residential experience across the GSB’s Schwab Residential Center and Jack McDonald Hall.

In this role, you will oversee residential operations from student onboarding and housing assignments through move-in, community communications, issue resolutions, and student move-out. You will analyze occupancy, rental, and resident experience data to inform operational decisions, identify opportunities for improvement, and support revenue and inventory goals. You will also develop and implement residential policies, processes, and training while partnering closely with GSB and University departments, including Stanford R&D Housing, GSB Admissions, the MBA Program, Graduate Life Office, and Office of Accessible Education. As a key representative of GSB Hospitality Services, you will build strong relationships with students, colleagues, vendors, and campus partners to ensure a welcoming, safe, and well-managed residential community.

The regular work schedule for this position is Tuesday through Saturday. To support our around-the-clock residential operations, this position requires 24-hour response availability seven days per week for emergency situations. If you are an optimistic, organized, service-oriented leader with strong judgment, excellent communication skills, and a passion for hospitality and student services, we would love to hear from you.

Manage employees, temps, contract workers, and/or volunteers who perform work supporting the operations, maintenance, repair, upkeep, and refurbishing activities related to the physical environment and infrastructure of the university.

Core Duties

• Coordinate daily activities of assigned shop(s), including: scheduling and assigning work to staff and directing and leading workers in completing assigned work; monitoring work and project activity progress, making necessary changes; completing performance evaluations of assigned staff; performing quality assurance checks, and coordinating health and safety programs and training.
• Track budget for area of responsibility, and provide time and workforce needs and estimates to higher level management based on cost analyses, ensuring work is completed according to stipulated price and agreement.
• Implement, interpret, and manage policies and procedures pertaining to operations and facilities management.
• Manage service contracts as applicable.
• Coordinate activities, construction, and renovation with Stanford staff, subcontractors, and/or vendors. Support assigned project activities; ensure compliance with larger unit goals.

Minimum Education and Experience

A combination of education, training and experience performing responsibilities similar to those listed above.

Knowledge, Skills and Abilities

• Ability to coordinate daily activities including work scheduling, quality assurance, program validation, monitoring of maintenance activities, and supervision of personnel.
• Demonstrated experience working with subcontractors/vendors and demonstrated ability to monitor project activities and ensure compliance with internal/external regulations.
• Demonstrated experience analyzing and interpreting policies.
• Knowledge of environmental and safety rules, regulations, and policies. Ability to conduct job site inspections to ensure compliance.
• Ability to follow written and verbal directions and communicate those instructions to others.