Assistant Director of Rooms

Hyatt; Town of Thompson (NY); Presencial; USD 90.000 - 140.000; Tempo integral

Resumo da vaga

Hyatt Hotels Corporation is seeking an Assistant Director of Rooms to lead the Rooms division, including Front Office and Housekeeping, and to drive exceptional guest experiences. This role reports to the Director of Rooms and focuses on planning, budgeting, and coordinating across multiple operating teams.

The ideal candidate will bring extensive Rooms management experience, a strong service mindset, and the ability to lead with clear communication and accountability while ensuring Hyatt

Qualificações

• Demonstrated ability to interact with diverse guests and colleagues.
• Strong service orientation with professional presentation skills.
• At least 5 years in hotel Rooms management or a related leadership role.
• Excellent organizational and administrative capabilities.

Responsabilidades

• Oversee Front Office operations, Housekeeping and related divisions; partner with Operations managers.
• Support the Director of Rooms; help with short- and long-term planning.
• Develop and manage budgets, labor cost plans and objectives.
• Forecast revenue and occupancy; monitor labor expenses through scheduling.
• Coordinate major renovations and capital expenditures as needed.
• Lead teams, manage processes, and ensure schedules are executed.
• Maintain strong communication across Rooms divisions and with leadership.
• Analyze guest feedback and resolve issues to uphold Hyatt service standards.
• Hire, train, and coach associates to reflect Hyatt service excellence.

Conhecimentos

Customer service

Communication

Organizational skills

Interpersonal skills

Planning

Formação

Bachelor's degree in Hotel/Hospitality

Ferramentas

Opera system

Descrição da vaga

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.Grand Hyatt Singapore is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Assistant Director of Rooms.

This position reports to the Director of Rooms. The Assistant Director of Rooms assists in overseeing Front Office operations, Housekeeping and other operating divisions, and works closely with the operations managers to support the day-to-day operational needs. The Assistant Director of Rooms is also responsible for maintaining harmonious and strong relationships with guests and colleagues, and for driving customer preference.

Duties include:

Responsible for short and long term planning and the management of the hotel’s Front Office operations

Supporting the Director of Rooms and collaborating with the housekeeping manager on the short and long term planning and the management of housekeeping and laundry operations

Develop and recommend the budget, labour cost plans and objectives and manages within those approved plans

Prepare revenue & occupancy forecasting & monitors labor expenses through schedule approval process.

Coordinate major projects such as renovations, capital expenditures, & equipment changes.

Ensure proper review, analysis and planning to achieve the customer service goals. Working closely with senior leadership across divisions to support these goals

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and schedules

Maintain excellent communication between each Rooms division team.

Analyze, investigate, and resolve guest complaints as necessary

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and schedules

Hire, train, coach and counsel associates to reflect Hyatt service standards and procedures

Qualifications

Minimum requirements for this position are follows:

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Possess a service-oriented style with professional presentations skills

At least 5 years of progressive hotel Rooms Management experience

Excellent organizational, interpersonal, administrative skills as well as balancing strategic and operational responsibilities

Possess a university degree, preferably in Hotel/Hospitality

Knowledge of Opera system is considered an asset

Experience with opening hotels or hotel pre-opening preferred

Flexibility and availability to work early morning and/or evenings, as well as weekends, as needed based on business needs.

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