Assistant Director of Rooms

UCF Hotel Venture; Miami Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Pet insurance

Complimentary meals for staff

Job summary

Loews Miami Beach Hotel is seeking a dynamic Director of Front Office to lead guest interactions, arrivals, departures and personalized service across Front Office, Concierge and related teams.

The role requires a strategic leader who balances operational excellence with genuine hospitality, ensuring every guest feels valued and cared for in a fast-paced oceanfront setting.

Qualifications

• Bachelor's degree or equivalent hospitality experience.
• Experience leading Front Office or guest services teams.
• Familiar with property management systems and financial basics.

Responsibilities

• Oversee daily Front Office, Concierge, Bell and guest service operations.
• Lead and develop a high-performing team across guest services.
• Manage payroll, scheduling, and timecard approvals for the team.
• Monitor guest feedback and implement loyalty strategies.
• Coordinate room allocations with Housekeeping to meet preferences.
• Maintain accurate records and prepare leadership reports.

Skills

Leadership

Guest experience

Communication

Decision making

Organization

Education

Bachelor's degree or relevant experience

Tools

Opera PMS

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We’re Looking For :

A dynamic and service-driven Director of Front Office who will lead the heartbeat of guest interactions at Loews Hotels. As the face of our property, you’ll orchestrate seamless arrivals, departures, and personalized experiences that set the tone for unforgettable stays. This role demands a strategic leader who thrives in a fast-paced environment, balancing operational excellence with genuine hospitality to ensure every guest feels valued and cared for.

Who You Are :

• Inspirational Leader : You motivate and empower your team, fostering a culture of collaboration, accountability, and pride in service
• Guest Experience Champion : You anticipate needs and deliver personalized solutions that exceed expectations
• Clear Communicator : You engage with guests, team members, and stakeholders with confidence and professionalism
• Decisive Problem Solver : You remain calm under pressure, making sound decisions that protect both guest satisfaction and operational integrity
• Organized Multitasker : You manage competing priorities with precision, ensuring smooth operations and exceptional service delivery

Veterans and military spouses are encouraged to apply

What You’ll Do :

• Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards
• Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth
• Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations and collaborate with Housekeeping to meet guest preferences
• Maintain accurate financial records, conduct audits, and prepare performance reports for leadership
• Partner with other departments to promote hotel services and optimize operational efficiency
• Respond to emergencies with professionalism, prioritizing safety and security
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Experience Includes :

• Bachelor's degree or relevant work experience required
• Minimum of four (4) years guest service experience in hotel hospitality required
• Minimum four (2) years Front Office or guest service leadership experience required
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
• Ability to stand for long periods of time required

Who You’ll Supervise :

• Front Desk Team
• Guest Services Team