Assistant Director of Processing

Sacbar; Riverside, Northern (CA, KY); Hybrid; USD 78,000 - 137,000; Full time

Job summary

University of California, Riverside seeks a senior Financial Aid administrator to oversee compliance, policy development, and annual updates in Ellucian Student Forms. You will direct processing for loans, R2T4, withdrawals, and VA benefits while auditing programs monthly.

You will engage with the Assistant Director and counseling team to optimize the Banner system, deliver student-focused presentations, and offer empathetic, tailored solutions to diverse students, including those from

Qualifications

• Advanced knowledge of policies, regulations, and practices for awarding financial aid.
• Advanced knowledge of advising and counseling techniques.
• Ability to interpret complex policies and develop procedures to ensure compliance.
• Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
• Organizational skills and ability to prioritize work for self and others to meet deadlines. Possesses strong project management skills.
• Possesses strong written and verbal communication skills along with active listening, persuasion, and negotiation skills.
• Possesses and uses strong customer service orientation skills.
• Ability to assess processes and implement improvements.
• Interpersonal skills.
• Social perceptiveness.
• Proficiency with standard office software, internet, and email applications.
• Ability to define specifications for database programming.

Responsibilities

• Oversee financial aid operations and compliance, managing annual updates and form creation in Ellucian Student Forms.
• Develop Verification policy and direct processing for loans, R2T4, withdrawals, and VA benefits.
• Conduct monthly program audits and collaborate with leadership to optimize the Banner system.
• Deliver financial aid presentations to diverse audiences and provide empathetic guidance to disadvantaged students.
• Manage complex eligibility correspondence and execute special assignments as directed by leadership.

Skills

Policy knowledge

Counseling skills

Policy interpretation

Critical thinking

Project management

Communication skills

Customer service

Process improvement

Interpersonal skills

Social perceptiveness

Office software

Database specs

Education

Bachelor's degree

Job description

This position oversees critical financial aid operations and compliance, managing annual updates and form creation in Ellucian Student Forms, developing Verification policy, and directing federal, state, and institutional processing for loans, R2T4, withdrawals, and VA benefits. The incumbent conducts monthly program audits and collaborates with the Assistant Director and counseling team to optimize the UCR Banner system. Serving as a primary campus resource, they deliver financial aid presentations to diverse audiences, provide empathetic guidance and tailored solutions to students from disadvantaged backgrounds, manage complex eligibility correspondence, and execute special assignments as directed by financial aid leadership.

The salary range for this position is $78,200.00 - $137,300.00 annually. However, the expected pay scale for this position is up to $94,000.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Educational Requirements:

• Bachelor's degree in related area and/or equivalent experience/training - Required.

Experience Requirements:

• Minimum of 6 years of related experience - Required.


• 6 - 10 years of related experience - Required.


• Previous supervisory/managerial experience - Preferred.


• Travel - Required.

Minimum Requirements:

• Advanced knowledge of policies, regulations, and practices for awarding financial aid.


• Advanced knowledge of advising and counseling techniques.


• Ability to interpret complex policies and develop procedures to ensure compliance.


• Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.


• Organizational skills and ability to prioritize work for self and others to meet deadlines. Possesses strong project management skills.


• Possesses strong written and verbal communication skills along with active listening, persuasion, and negotiation skills.


• Possesses and uses strong customer service orientation skills.


• Ability to assess processes and implement improvements.


• Interpersonal skills.


• Social perceptiveness.


• Proficiency with standard office software, internet, and email applications.


• Ability to define specifications for database programming.

Preferred Qualifications:

• Advanced knowledge of University policies, processes, and procedures, including those related to supervising employees.


• Experience using complex databases. Working knowledge of common University-specific computer application programs.