Assistant Director of Processing

University of California, Riverside; California (MO); On-site; USD 78,000 - 137,000; Full time

Job summary

University of California, Riverside is seeking a senior leader to oversee financial aid operations and compliance. You will manage annual updates, form creation in Ellucian Student Forms, and direct processing for loans, R2T4, withdrawals, and VA benefits.

The role includes audits, policy development, and collaboration with leadership. You will deliver financial aid presentations, provide tailored guidance to students, and supervise staff to ensure accurate, compliant student aid delivery across

Qualifications

• Bachelor's degree in related area or equivalent experience/training.
• Minimum 6 years of related experience.
• 6-10 years of related experience with supervisory responsibilities.
• Advanced knowledge of financial aid policies, regulations, and practices.

Responsibilities

• Oversee financial aid operations and compliance, including annual updates and form creation in Ellucian Student Forms.
• Develop Verification policy and manage processing for loans, R2T4, withdrawals, and VA benefits.
• Conduct monthly program audits and collaborate with leadership to optimize systems.
• Deliver financial aid presentations and provide empathetic guidance to diverse student populations.

Skills

Experience 6-10 years

Supervisory experience

Policy development and compliance

Auditing and program evaluation

Communication and advising

Education

Bachelor's degree in related area

Tools

Ellucian Student Forms

UCR Banner system

Job description

This position oversees critical financial aid operations and compliance, managing annual updates and form creation in Ellucian Student Forms, developing Verification policy, and directing federal, state, and institutional processing for loans, R2T4, withdrawals, and VA benefits. The incumbent conducts monthly program audits and collaborates with the Assistant Director and counseling team to optimize the UCR Banner system. Serving as a primary campus resource, they deliver financial aid presentations to diverse audiences, provide empathetic guidance and tailored solutions to students from disadvantaged backgrounds, manage complex eligibility correspondence, and execute special assignments as directed by financial aid leadership. The salary range for this position is $78,200.00 - $137,300.00 annually. However, the expected pay scale for this position is up to $94,000.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

• Bachelor's degree in related area and/or equivalent experience/training.

Experience Requirements

• Minimum of 6 years of related experience.
• 6 - 10 years of related experience.
• Previous supervisory/managerial experience.

Preferred Qualifications

• Advanced knowledge of policies, regulations, and practices for awarding financial aid.
• Advanced knowledge of advising and counseling techniques.
• Ability to interpret complex policies and develop procedures to ensure compliance.
• Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
• Organizational skills and ability to prioritize work for self and others to meet deadlines. Possesses strong project management skills.
• Possesses strong written and verbal communication skills along with active listening, persuasion, and negotiation skills.
• Possesses and uses strong customer service orientation skills.
• Ability to assess processes and implement improvements.
• Interpersonal skills.
• Social perceptiveness.
• Proficiency with standard office software, internet, and email applications.
• Ability to define specifications for database programming.
• Advanced knowledge of University policies, processes, and procedures, including those related to supervising employees.
• Experience using complex databases. Working knowledge of common University-specific computer application programs.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Generic Scope

Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.

Custom Scope

Supervises Financial Aid Officers and formulates procedures for functional area to ensure accurate, efficient, and timely delivery of student aid that is in compliance with regulations and supports departmental objectives.

Department Custom Scope

This position oversees critical financial aid operations and compliance, managing annual updates and form creation in Ellucian Student Forms, developing Verification policy, and directing federal, state, and institutional processing for loans, R2T4, withdrawals, and VA benefits. The incumbent conducts monthly program audits and collaborates with the Assistant Director and counseling team to optimize the UCR Banner system. Serving as a primary campus resource, they deliver financial aid presentations to diverse audiences, provide empathetic guidance and tailored solutions to students from disadvantaged backgrounds, manage complex eligibility correspondence, and execute special assignments as directed by financial aid leadership.