Assistant Director of Operations - Caprock

Aramark Correctional Services; Pampa (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

Aramark Nexus is seeking an Assistant Director of Operations for the Caprock Workforce Community near Pampa, Texas. You will lead Guest Services, Housekeeping, and the resident experience in a fast-paced, 24/7 environment.

The role requires strong leadership, hospitality mindset, and collaboration across departments to deliver safe, clean, and welcoming living spaces for residents, with a focus on engagement and service excellence.

Qualifications

• 3-5+ years of experience in hospitality, residential services, housekeeping, guest services, or community management.
• Bachelor's degree preferred or equivalent leadership experience.

Responsibilities

• Lead Guest Services operations including front desk, resident support, check-in/check-out processes, package handling, issue resolution, and general inquiries.
• Oversee Housekeeping operations for residential units, common areas, and shared spaces in alignment with established service levels.
• Support resident engagement initiatives, events, and programs in collaboration with Recreation, HR, and Operations teams.
• Lead, coach, and develop Guest Services and Housekeeping management teams and frontline employees.
• Track service metrics, resident feedback, and trends to identify improvement opportunities.
• Support budget oversight, labor planning, and efficient use of resources across Guest Services and Housekeeping.

Skills

People leadership

Communication

Hospitality mindset

Operational oversight

Budgeting

Education

Bachelor's degree or equivalent leadership experience

Tools

Scheduling software

Reporting tools

MS Office

Job description

Job Description

Aramark Nexus is seeking an Assistant Director of Operations to help lead one of the most unique workforce hospitality communities in North America.

Located near Pampa, Texas, the Caprock Workforce Community provides housing, dining, recreation, and hospitality services for a large resident workforce living and working onsite. This is not a traditional hotel, apartment community, or residential property. It is a large-scale workforce community where residents rely on exceptional hospitality, responsive service, and well-maintained accommodations every day.

The Assistant Director of Operations serves as a key member of the site leadership team and is responsible for overseeing Guest Services, Housekeeping, and the overall resident experience. This leader helps ensure the community operates safely, efficiently, and with a hospitality-first mindset while delivering a clean, welcoming, and engaging environment for residents.

This position requires a highly visible leader who thrives in a fast-paced environment, enjoys developing teams, and can successfully manage operations within a 24/7 residential community.

COMPENSATION: The salary range for this position is $100,000 to $120,000. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:

• medical, dental, vision, and work/life resources
• retirement savings plans like 401(k)
• paid days off such as parental leave and disability coverage

Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

Guest Services Leadership

• Lead Guest Services operations including front desk, resident support, check in/check out processes, package handling, issue resolution, and general inquiries.
• Ensure consistent, professional, and friendly service delivery that reflects Aramark hospitality standards.
• Oversee resident communication processes, ensuring timely, accurate, and proactive information sharing.
• Act as a key escalation point for resident concerns, service recovery, and special accommodations.
• Promote technology use and adoption for improved services.

Housekeeping Operations

• Oversee Housekeeping operations for residential units, common areas, and shared spaces in alignment with established service levels.
• Partner with Housekeeping leadership to ensure cleaning schedules, quality standards, and staffing plans meet community needs.
• Monitor cleanliness, sanitation, and presentation of housing and common areas to maintain a safe and welcoming environment.
• Ensure effective coordination with laundry and linen service vendors, inventory management, and on demand service needs.

Resident Experience & Community Oversight

• Serve as a visible leader within the community, building strong relationships with residents and reinforcing community standards.
• Support resident engagement initiatives, events, and programs in collaboration with Recreation, HR, and Operations teams.
• Reinforce community standards, policies, and expectations with professionalism, fairness, and consistency.
• Balance operational excellence with empathy, recognizing the unique dynamics of a workforce housing environment.
• Lead sustainability initiatives within operations in line with leadership programs and resources.

Leadership & Cross Functional Partnership

• Lead, coach, and develop Guest Services and Housekeeping management teams and frontline employees.
• Partner closely with Facilities, Safety & Security, Recreation, Food & Beverage, and HR to ensure cohesive community operations.
• Support onboarding, training, scheduling, and performance management for resident facing teams.
• Participate in community walk-throughs, operational meetings, and service reviews.

Operational Accountability

• Track service metrics, resident feedback, and trends to identify improvement opportunities.
• Support budget oversight, labor planning, and efficient use of resources across Guest Services and Housekeeping.
• Ensure compliance with Aramark standards, safety protocols, and applicable regulatory requirements.
• Assist in managing emergency or after hours issues related to housing, cleanliness, or resident needs.

What Success Looks Like

• Residents experience a clean, organized, responsive, and welcoming living environment.
• Guest Services and Housekeeping teams operate with consistency, accountability, and a hospitality mindset.
• Resident issues are resolved quickly, professionally, and with care.
• Strong collaboration exists across operational departments to support the overall Caprock community experience.

About Aramark Nexus

Aramark Nexus is redefining workforce communities for the industries building the future.

Nexus develops and operates hospitality-driven workforce communities that support major infrastructure, energy, technology, and industrial projects across North America. Our communities provide housing, dining, recreation, wellness, transportation, and support services designed to create an exceptional living experience for residents working on critical projects.

Unlike traditional workforce housing operations, Nexus is built around a hospitality-first philosophy. We believe residents deserve an experience that feels more like a premium hotel or resort than a temporary work camp. Our teams create environments where people can recharge, connect, and perform at their best.

As Nexus continues to grow, leaders have the opportunity to build new operations, develop high-performing teams, and shape the future of workforce hospitality.

Qualifications

Bachelor's degree preferred or equivalent leadership experience.

• 3-5+ years of experience in hospitality, residential services, housekeeping, guest services, or community management.
• Previous experience leading teams in a 24/7, high volume, or residential environment preferred.
• Strong people leadership, coaching, and communication skills.
• Ability to manage multiple functions and priorities in a dynamic environment.
• Comfort working in a live in or community based setting where visibility and approachability are essential.
• Proficiency with standard business systems and tools (scheduling, reporting, basic metrics).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.