Assistant Director of Operations

ASM Global-SMG; Pennsylvania; On-site; USD 75,000 - 120,000; Full time

Job summary

ASM Global-SMG's Pennsylvania Convention Center in Philadelphia seeks an Assistant Director of Operations to oversee daily activities, ensure facility readiness for events, and uphold high service standards. The role directs the Set-Up Services team and partners with Operations Managers to execute duties across departments.

You will supervise staff, enforce safety policies, and contribute to budget planning while coordinating vendor, contractor, and internal resources to support events.

Qualifications

• Bachelor's Degree in Management or Maintenance Engineering; additional experience may substitute education.
• Minimum of 2 years’ experience supervising or managing in a similar facility.
• Flexibility to work nights, weekends and holidays as required.

Responsibilities

• Directs, supervises, and schedules the Event Set-Up Services portion of the Department.
• Coordinates Operations activities with other departments and event-related contractors.
• Oversees equipment storage and cleanliness of the Pennsylvania Convention Center.
• Implements and updates facility rules, regulations, and department policies.
• Provides clear, concise communication to General Foreman and Foreman and other departments.
• Assists in annual operating budget preparation and long-range repair planning.

Skills

Excellent organizational skills

Prioritize multiple projects

Written, verbal & interpersonal skills

Supervise staff

Professional presentation & work ethic

Team player with limited supervision

Education

Bachelor's Degree in Management or Maintenance Engineering

Tools

Event scheduling software

Spreadsheet software

Word processing software

Microsoft Word

Excel

PowerPoint

Job description

SUMMARY

Under the leadership of the Director of Operations, the Assistant Director of Operations is responsible for the daily activities required to execute, maintain, and service the facility and/or the events by performing the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directs, supervises, and schedules the Event Set-Up Services portion of the Department.
• Partners with Operations Managers in executing duties.
• Coordinates the Operations activities with other departments and event-related contractors to assure facility readiness and smooth operation of events.
• Oversees and reinforces department protocols for equipment storage and cleanliness of the Pennsylvania Convention Center.
• Implements and updates facility rules, regulations, department policies, and procedures.
• Provides clear, concise, and timely communication to General Foreman and Foreman as well as other departments.
• Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees maintenance of Set Up equipment and housekeeping machines.
• Assists the Director of Operations in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility.
• Assists the Director of Operations with monthly re-forecasting and hours allocations of events.
• Authorizes the requisition of equipment and supplies within budget guidelines provided by the Director of Operations and the Finance Department.
• Assists in the yearly inventory of all Housekeeping and Set Up equipment and provides updated records for Auditing purposes.
• Has knowledge and can enforce all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures.
• Assists the Director of Operations in developing Fire/Life Safety, Emergency, and OSHA Procedure training programs.
• Investigates, analyzes, and resolves operational problems and complaints.
• Conducts periodic staff meetings to discuss and reinforce procedures, solve problems, and provide policy changes when necessary.
• Assists the Director of Operations in the preparation and negotiation of Service Agreements.
• Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Assists the Director of Operations in negotiations with vendors, unions, contractors and/or service providers.
• Oversee preventive maintenance contracts, monitor preventive maintenance schedules and implement preventive maintenance programs where needed.
• Ensure emergency safety and risk management policies are in compliance with all corporate and governmental regulations.
• Assist the Operations and Facilities Directors in the implementation of all energy-saving guidelines.
• Assist with the coordination of special projects, such as construction, remodeling, or expansion.
• Plans and directs outside vendors/contractors' work to assure compliance with contracts and safety requirements.

SUPERVISORY RESPONSIBILITIES

The Assistant Director of Operations manages a team and provides supervision in the Changeover, Housekeeping, and Operations Departments.

Is responsible for the overall direction, coordination, and evaluation of these units; Carries out supervisory responsibilities in accordance with Legends policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Bachelor's Degree from technical college with major in Management or Maintenance Engineering; Additional experience may be substituted for education Minimum of 2 years’ experience in Supervising or Managing in a similar facility Supervisory experience required Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent organizational skills
• Ability to prioritize and to handle multiple projects simultaneously with minor supervision
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to effectively supervise staff
• Professional presentation, appearance and work ethic
• Ability to work with limited supervision and as a team member

COMPUTER KNOWLEDGE

To perform this job successfully, an individual should have working knowledge of event booking and scheduling software, spreadsheet software and word processing software and be proficient in Microsoft Word, Excel, and PowerPoint.

CERTIFICATES, LICENSES, REGISTRATIONS

OSHA, CPR and First Aid

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Irregular hours may be required. The Pennsylvania Convention Center is a 24-hour operation.

CULTURE AND VALUES

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.