Command Station Operator

ASM Global-SMG; Philadelphia (Philadelphia County); On-site; USD 22,041 - 24,796; Part time

Job summary

ASM Global-SMG is seeking a part-time Command Station Operator located in the Pennsylvania Convention Center, Philadelphia. The role involves monitoring security systems, responding to emergencies and maintaining incident records.

Qualified candidates should have at least a high school diploma and experience in public safety. The position requires strong communication skills and the ability to operate security technology effectively. Compensation is $16.74 hourly.

Qualifications

• Must have 2 years in public safety.
• Ability to interface with public and clients.
• Knowledge of computer equipment and emergency services radio.

Responsibilities

• Monitor alarms and respond to emergencies at the PCC.
• Document all incidents and communications.
• Communicate with clients regarding incidents.

Skills

Monitoring security systems

Communication with clients

Incident documentation

Education

High School Diploma

Tools

CCTV Surveillance System

ISS 247 Electronic Incident Reporting System

Job description

SUMMARY

Under the direct supervision of the Security Supervisor, the part‑time Command Station Operator shall be responsible for the operation of a Continuum Building Security and Access System, a Siemens life‑safety‑fire alarm system, and a DvTel CCTV System.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive, record, and respond to alarms and other emergencies in and around the Pennsylvania Convention Center (PCC).
• Monitor security/safety activities via CCTV monitors and building audio alarms.
• Coordinate with contracted security supervision to investigate alarms and/or emergencies with PCC Sub Station Police, Philadelphia Fire Department, and area hospitals.
• Proficient in use of the PCC’s CCTV Surveillance System, including monitoring, recording, and playback.
• Proficient in maintaining the PCC ISS 247 Electronic Incident Reporting System.
• Receive incoming calls by telephone, radio, and alarm system.
• Maintain all applicable Command Station logs and equipment as directed.
• Monitor Building HVAC and Lighting Systems 24/7.
• Record and maintain the daily building access log and ensure all persons entering the PCC are entered into the electronic health tracking system via appropriate application or tablet.
• Assist with operating the ABI Mastermind management system at all PCC entrances, including visitor registration, security screening, and building labor check‑in.
• Perform other duties, functions, special projects, and responsibilities as assigned by the Security Supervisor.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

High School Diploma preferred. (2) years in public safety.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to interface with public, outside representatives, and center clients.

CORE RESPONSIBILITIES

• Monitor alerts: Operators watch security systems, alarms, and surveillance cameras for signs of a potential threat or emergency.
• Assess and verify incidents: Evaluate incoming alerts to determine if they are genuine before taking action.
• Dispatch emergency services: Operators dispatch police, fire, or medical services when a real emergency is confirmed.
• Contact clients: Communicate with clients, employees, or other designated contacts to inform them of an incident or to verify information.
• Document incidents: Accurately document all incidents, responses, and communications.
• Operate equipment: Use computers, communication systems, and surveillance technology to perform duties.

COMPUTER KNOWLEDGE

Knowledge of computer equipment, telecommunications, and emergency services radio.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8‑10 hours daily. The employee is regularly required to sit for long hours; using hands to handle files, type, and operate office machines; to talk and hear on the telephone. Specific vision abilities required include close vision to handle contracts, other office correspondence, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Ability to work irregular hours, including shift work, weekends, and holidays.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Additionally, this document does not state or imply that these are the only duties to be performed by the employee occupying this position.

EEO STATEMENT

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

PAY

$16.74 Hourly