Assistant Director of Operations

Hyatt Hotels Corporation; New Orleans (LA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Career growth and advancement

Affordable benefits after 30 days

Free and discounted room nights

Paid time off

Healthcare FSA

401(k) with company match

Employee assistance program

Retailer discounts

Job summary

Hyatt Regency New Orleans seeks an Assistant Director of Operations to lead daily hotel operations across Rooms and Food & Beverage, partnering with heads of departments to deliver Hyatt service standards and exceptional guest experiences. This role supports the Director of Operations and hotel leadership in enhancing guest satisfaction, colleague engagement, and financial performance.

Ideal candidates bring strong leadership in a convention-property setting, with a track record of improving

Qualifications

• Minimum 5 years of progressive hotel leadership experience.
• Strong operational knowledge across Rooms and Food & Beverage.
• Proven ability to lead teams and drive results.
• Experience managing departmental budgets and performance metrics.
• Excellent communication and relationship-building skills.

Responsibilities

• Support daily operations across Rooms and Food & Beverage divisions.
• Partner with department leaders to drive service standards and guest satisfaction.
• Ensure consistent execution of Hyatt service standards.
• Analyze performance metrics and implement improvement initiatives.
• Assist in workforce planning, talent development, and succession planning.
• Lead cross-functional projects and support major convention and group operations.
• Monitor financial performance and identify opportunities for revenue growth and cost control.
• Foster accountability, teamwork, and continuous improvement.

Skills

Leadership

Budget management

Operational excellence

Guest satisfaction

Staff development

Job description

Summary

With 1,193 guestrooms, over 200,000 square feet of meeting and event space, multiple food and beverage outlets, and a reputation as one of the premier convention hotels in the country, Hyatt Regency New Orleans offers an exciting opportunity for hospitality leaders looking to elevate their careers in a fast-paced, high-volume environment.

The Assistant Director of Operations plays a key leadership role in supporting the overall operation of the hotel, working across both the Rooms Division and Food & Beverage Division. This position is designed for an experienced hospitality leader seeking to broaden operational expertise while preparing for future senior leadership opportunities within Hyatt.

Working closely with the Director of Operations and hotel leadership team, the Assistant Director of Operations will help drive guest satisfaction, colleague engagement, operational efficiency, and financial performance across multiple departments.

Key Responsibilities

• Support daily operations across Rooms and Food & Beverage departments.
• Partner with department leaders to drive operational excellence and guest satisfaction.
• Ensure consistent execution of Hyatt service standards.
• Analyze operational performance metrics and implement improvement initiatives.
• Assist in workforce planning, colleague development, and succession planning efforts.
• Lead cross-functional projects and support major convention and group business operations.
• Monitor departmental financial performance and help identify opportunities for revenue growth and cost control.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Serve as a visible leader throughout the hotel, supporting both guests and colleagues.

Preferred Candidate Profiles

• Current Directors of Operations at a small to mid-sized hotel who are ready to take the next step into a high-volume, flagship convention property.

OR

• Current Directors of Food & Beverage or Directors of Rooms at a small to mid-sized hotel who are eager to broaden their expertise by learning the other side of hotel operations.

OR

• Current Assistant Directors of Food & Beverage or Assistant Directors of Rooms looking to expand their leadership responsibilities and gain cross-functional operational experience.

OR

• Hospitality leaders who have successfully held department head positions in at least two operational disciplines within a medium-sized hotel environment.

BENEFITS | LOVE WHERE YOU WORK! |

Not only will you be part of a rock-start team, but you'll get to be part of a collaborative team at a company recognized on Fortune's 100 Best Companies to Work For (12 years), People Magazine's 100 Companies That Care, and as one of New Orleans' Best Places to Work for the past decade. If you're a customer-service-minded problem solver eager to learn, we'd love to meet you.

We care for people so they can be their best .

• Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days - full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Referral Bonuses up to $500.00 - for bringing new members to our team
• Free and Discounted Room Nights at Hyatt Hotels around the world
• Paid Time Off -Holiday pay, new child leave and personal days
• Healthcare FSA - saves you money for medical expenses
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance Program - 24/7 emotional support, legal guidance, personal & financial resources
• Discounts at various retailers - at Rental Cars, Theme Parks, Concert Tickets, Apple, AT&T, Verizon and More!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• Minimum 5 years of progressive hotel leadership experience.
• Strong operational knowledge in Rooms, Food & Beverage, or both.
• Proven ability to lead teams, develop talent, and drive results.
• Experience managing departmental budgets, performance metrics, and service standards.
• Exceptional communication and relationship-building skills.
• Ability to thrive in a fast-paced, high-volume hospitality environment.
• Convention hotel experience preferred but not required.