Assistant Director of Learning Support Services

CEDAR CREST COLLEGE; Allentown (Lehigh County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision, retirement

Employee tuition benefit

Professional development opportunities

Arboretum campus and work environment

Job summary

Cedar Crest College seeks an Assistant Director of Learning Support Services to oversee tutoring programs and lead academic success initiatives from enrollment to graduation. You will supervise tutoring staff and manage ThinkingStorm and FinishLine systems, while developing recovery plans for students in academic difficulty.

The role requires a Master’s degree in Higher Education or related field and 2+ years in higher education, with strong collaboration across faculty and staff to enhance

Qualifications

• Master’s degree in Higher Education or related field.
• At least two years of higher education experience; staff supervision preferred.
• Knowledge of learning support theories and principles.
• Experience supporting at-risk student populations.
• Ability to collaborate with faculty and staff.
• Experience designing or conducting training programs.
• Experience supervising student or professional staff.
• Strong communication and leadership skills.

Responsibilities

• Hire tutors for tutoring and instructional programs.
• Design and conduct tutor training and development.
• Oversee professional tutoring staff and lead regular meetings.
• Manage tutor payroll, schedules, reports, and evaluations.
• Coordinate ThinkingStorm services and monitor usage.
• Manage FinishLine reports and ensure students access resources.
• Support students with low academic standing and develop recovery plans.
• Collaborate with campus partners to deliver learning support programs.
• Hold academic coaching appointments and train faculty in coaching tools.
• Assist in evaluation of learning resources and faculty collaboration.

Skills

Learning support theory

Support for at-risk students

Training program design

Faculty collaboration

Staff supervision

Communication skills

Leadership

Data reporting

Education

Master’s degree in Higher Education or related field

2+ years higher education experience

Tools

ThinkingStorm

FinishLine system

Job description

Job Details: Job Location: Allentown, PA 18104, Position Type: Full Time, Education Level: Graduate Degree, Job Category: Staff, About the Opportunity

The Assistant Director of Learning Support Services provides oversight and coordination of Cedar Crest’s learning support initiatives and provides leadership and oversight of students’ academic success from enrollment to graduation. This position supervises the professional and peer tutoring programs. This includes hiring, training, and managing the professional and student staff, as well as managing services related to Cedar Crest’s online tutoring provider, ThinkingStorm. This position also manages our academic early alert system and conducts training and student outreach initiatives where needed. This position assists in the support of students with low academic standing and class absences, including outreach to students in academic difficulty and creating academic recovery plans. The assistant director develops and implements learning support programs such as academic coaching, academic recovery, summer bridge programs, and learning support workshops.

Key Responsibilities

• Hire tutors for the tutoring and instructional assistant programs.
• Design and conduct tutor training and development programming.
• Manage the professional tutoring staff and lead regular learning support meetings.
• Manage tutor payroll, schedules, appointment report forms, and evaluations.
• Coordinate services offered by ThinkingStorm, including monitoring student use and assessment.
• Manage the FinishLine system. Monitor Finish Line reports, close reports as needed, ensure students are connecting to the appropriate learning support resources.
• Assist the director in working with students with low Academic Standing. Create academic recovery plans with students as necessary.
• Assist the director with collecting the weeks one and two absence data each term.
• Collaborate with campus partners to create and deliver learning support programs such as classroom workshops or summer bridge programs.
• Hold academic coaching appointments with students, and train faculty and staff in academic coaching tools.
• Assist in the assessment and evaluation of learning support resources.
• Develop collaborative relationships with faculty and staff that support student success.
• Serve as an active member of Academic Services, providing support to other programs as needed.
• Other duties as assigned.

Qualifications: What We're Looking For

Education and Training

Preferred: Master’s degree in Higher Education or other related field.

At least two years related experience in higher education is preferred, experience supervising a staff is preferred.

Knowledge/Skills/Abilities

• Demonstrated knowledge of learning support theories and principles.
• Experience providing support services for at-risk student populations and students from diverse backgrounds.
• Experience designing or conducting training programs.
• Ability to collaborate closely with faculty and staff.
• Experience with student support resources.
• Teaching, presentation, and leadership communication skills.
• Experience supervising student or professional staff.
• Ability to prioritize workload and maintain high degrees of productivity with minimal supervision.

Physical Requirements and Working Conditions

• Visual and hearing ability to perform all required duties related to the position with reasonable accommodation.
• Sufficient manual dexterity to operate a PC and office equipment with reasonable accommodation.
• Evening/weekend hours may be required.

Complexity

• Ability to make ethical decisions at times where judgement is required.
• Must be able to manage complex data, assessment, and reporting.
• Ability to understand, interpret, and accurately communicate complex College policies.
• Must be able to perform multiple concurrent tasks.

Interpersonal/Supervisory/Management Skills

• Ability to manage both professional and student staff.
• Ability to effectively communicate with a diverse student body as well as the ability to work comfortably in complex interpersonal situations.
• Integrity to ensure confidentiality in handling sensitive student issues.

What We Offer

• Be Part of a Purpose-Driven Community: Your work will help create a safe, beautiful, and inviting campus that supports learning, leadership, and civic engagement.
• Work in a Unique Setting: Our campus is a certified arboretum, offering the opportunity to care for a diverse collection of trees and green spaces in a historic and inspiring environment.
• Comprehensive Benefits: In addition to health, dental, vision, and retirement benefits, we offer a unique tuition benefit for employees and their families. While Cedar Crest is a women’s college, men can access certain classes on campus and others at partner institutions, making this benefit flexible and valuable for all.
• Support for Growth: We encourage professional development and provide training opportunities for team members.
• Campus Culture: Cedar Crest is a place where your story is valued. We see you, and we’re here to help you shape your future.

Jeanne Clery Act & Campus Safety Disclosure

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and federal law, Cedar Crest College is committed to providing a safe learning environment.

Our Annual Security and Fire Safety Report (ASR) includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by the College, and on public property within or immediately adjacent to and accessible from the campus. The report also contains institutional policies concerning campus security, institutional disciplinary procedures, emergency notifications, and other personal safety matters.

View the Digital Report: You can read or download the complete 2026 Annual Security and Fire Safety Report (PDF) on the Campus Police website: https://www.cedarcrest.edu/annualsecurityreport

Request a Printed Copy: Copies of the report may also be obtained at Campus Police located in the Safety & Facilities Building or by calling 610-437-4471 (Option: 0) off campus or ext. “0” on campus.