Administrative Assistant for Financial Aid

Cedar Crest College; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition benefit

Comprehensive benefits

Professional development

Job summary

Cedar Crest College is seeking an Administrative Assistant for Financial Aid to provide comprehensive support to the Financial Aid Office and Student Accounts. The role requires knowledge of FAFSA processes, verification, and communicating with students, families, and staff.

The successful candidate will manage data entry in PowerFAIDS, update records in Jenzabar, assist with invoicing and communications, and help create accurate forms, brochures, and notices.

Qualifications

• Bachelor’s degree preferred; higher education experience preferred.
• Excellent verbal and written communication skills.
• Proficiency with computers and various software applications.
• Experience with PowerFAIDS, Jenzabar, and imaging systems.

Responsibilities

• Answer phone, check voicemail and respond to emails; greet students and families.
• Import data from ED Connect and load into PowerFAIDS; match records in Jenzabar.
• Data entry of documents, follow-up and notices of missing requirements in PowerFAIDS.

Skills

Verbal communication

Written communication

Computer skills

Office software

Customer service

Education

Bachelor's degree preferred

Tools

PowerFAIDS

Jenzabar

Alchemy imaging

Job description

About the OpportunityThe Administrative Assistant for Financial Aid provides administrative support for the department and is responsible for specific functions as assigned. It is expected that this person will be knowledgeable about all aspects of financial aid and student accounts and be able to provide helpful and professional service to students, faculty, and staff.Key ResponsibilitiesEssential:Answer phone, check office voicemail messages, respond to office email messages, greet students and families, schedule appointments as needed, provide customer service assistance with routine questions.Import data from ED Connect. Load files into Powerfaids (ISIR’s) and match records in Jenzabar.Responsible for data entry of required documents, follow-up as needed, and sending notices of missing requirements on a regular basis via PowerFAIDS software.Collect and process documentation required for verification of a students’s FAFSA in accordance with federal guidelines.Meet with new Traditional or SAGE students and review financial aid as well as student account billing.Sending new FAFSA’s to admissions if they are not in the system as inquiry. Then sending out letters weekly with the Admissions application to complete our goals.Update student address and contact information in PowerFAIDS software and sending the information to the registrar’s office to update.Process and file electronic Federal Direct Loan Accept, Increase, Cancel, and Reduce Confirmation forms. Also, sending notices (letter, email and phone calls) for all missing Loan confirmation, Entrance Counseling and Promissory Notes.Update and/or create forms, brochures and other informational documents and notices.Maintaining and updating regular website and my.cedarcrest with current information.Create and Update emails and letters for financial literacy or outreach to go out to students (ex. FAFSA reminder, SAP/Withdrawal information at the beginning of the semester).Publicize outside scholarships, write campus newsletter articles, as well as design reports using Jenzabar and academic web reports to match students to specific scholarship opportunities and keep scholarship book updated.Assists in reviewing and mailing of student invoices.Assists in sending out student invoices with the revised Financial Aid Award letter.Order office supplies, photocopy, and distribute interoffice and outside mail and coordinate maintenance/repair for photocopiers.Scan all appropriate documentation in Alchemy imaging software.Complete special projects as assigned by the Director, Associate Director or Manager of Student Accounts and Billing.Marginal:Performs other duties as required to support departmental needs.Meet with current as well as prospective students and their families to provide financial aid and student account information and assistance.Attends workshops and seminars to remain up to date on new regulations, products, and policies.Updates and/or creates forms, brochures, and other informational documents and notices.Responsible for special projects as assigned.Attend Admissions Open Houses, Accepted Students Days, Orientations and other College events and functions as needed.What We're Looking ForEducation/Training:Bachelor's degree preferred; previous higher education experience preferred.Knowledge/Skills/Abilities:Excellent verbal and written communication skills and proficiency in use of computers and various software applications (including word processing, database and spreadsheet programs).Physical Requirements and Working Conditions:Ability to work occasional evenings and weekends.What We OfferBe Part of a Purpose-Driven Community: Your work will help create a safe, beautiful, and inviting campus that supports learning, leadership, and civic engagement.Work in a Unique Setting: Our campus is a certified arboretum, offering the opportunity to care for a diverse collection of trees and green spaces in a historic and inspiring environment.Comprehensive Benefits: In addition to health, dental, vision, and retirement benefits, we offer a unique tuition benefit for employees and their families. While Cedar Crest is a women’s college, men can access certain classes on campus and others at partner institutions, making this benefit flexible and valuable for all.Support for Growth: We encourage professional development and provide training opportunities for team members.Campus Culture: Cedar Crest is a place where your story is valued. We see you, and we’re here to help you shape your future.How to ApplyFor full consideration, please submit:Current resumeCover letter highlighting your relevant experienceContact information for three professional referencesJeanne Clery Act & Campus Safety DisclosureIn accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and federal law, Cedar Crest College is committed to providing a safe learning environment.Our Annual Security and Fire Safety Report (ASR) includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by the College, and on public property within or immediately adjacent to and accessible from the campus. The report also contains institutional policies concerning campus security, institutional disciplinary procedures, emergency notifications, and other personal safety matters.View the Digital Report: You can read or download the complete 2026 Annual Security and Fire Safety Report (PDF) on the Campus Police website: https://www.cedarcrest.edu/annualsecurityreportRequest a Printed Copy: Copies of the report may also be obtained at Campus Police located in the Safety & Facilities Building or by calling 610-437-4471 (Option: 0) off campus or ext. “0” on campus.