Assistant Director of Housekeeping

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Omni Hotels & Resorts in Fort Worth seeks a Housekeeping Supervisor to assist in directing housekeeping and laundry operations, participate in quality assurance for the department, and support the Director of Housekeeping in all areas. The role ensures Omni standards are met by monitoring quality and setting a strong example.

The supervisor will oversee staff, maintain inventory, coordinate with Front Desk and Engineering, and contribute to energy conservation and cost controls while delivering

Qualifications

• Prior Housekeeping Supervisory Experience in Hospitality.
• Bilingual: English and Spanish preferred.
• High School Diploma or GED / College Degree preferred.
• Ability to multi-task.
• Ability to lead, motivate and develop others.
• Must be highly motivated and able to work independently.

Responsibilities

• Provide courteous, personalized guest service and respond promptly to inquiries, requests and complaints.
• Resolve difficult problems with guests while maintaining good guest relationships and hospitality.
• Maintain open communication with all departments and guests to ensure consistent service.
• Identify ways to improve efficiency and service by participating in Omni Service Tradition program.
• Assist Director of Front Office with opening/PM shift, turnover, uniforms, purchasing and payroll cost controls.
• Monitor housekeeping inventories to ensure adequate levels.
• Coordinate with Front Desk and Engineering to report maintenance issues.
• Inspect guestrooms and vacant rooms daily for cleanliness and readiness.
• Prepare reports such as VIPs and due-outs; forward inspection forms to Executive Housekeeper.
• Oversee Housemen and ensure daily duties and special projects are completed.
• Oversee Laundry Department operations and its functions.
• Participate in energy conservation efforts.
• Maintain Omni cleanliness standards and guest experience.

Skills

Bilingual: English & Spanish

Multi-tasking

Independent working

Education

High School Diploma or GED / College Degree preferred

Job description

Overview:

To assist in managing and directing of all Housekeeping and Laundry functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide adminsitrative support to the Director of Housekeeing in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities:

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists Director of Front Office with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc.
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.
• Overseeing the Laundry Department and all of its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications:

• Prior Housekeeping Supervisory Experience in Hospitality.
• Blingual: English and Spanish preferred.
• High School Diploma or GED / College Degree preferred.
• Must be highly motivated and have the ability to Multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.