Assistant Director of Graduate Admissions

University of the Pacific; Stockton (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Below-market campus housing

Campus housing opportunity

Job summary

University of the Pacific is seeking an Assistant Director of Graduate Admissions to design and execute recruitment strategies for multiple graduate programs on campus in Stockton, California.

You will advise prospective students on admissions, curriculum, program design, and outcomes, while coordinating digital events and tracking efforts in the CRM for data-driven planning. This full-time role emphasizes equity, inclusion, and exceptional customer service.

Qualifications

• Bachelor's Degree required.
• 3 years of professional experience in a higher education setting, preferably admissions or recruitment.
• Master's degree preferred.
• Knowledge of graduate programs in business, engineering, or computer science or related advising experience.

Responsibilities

• Advise on graduate program options and recruitment strategies with strong customer service focus.
• Plan and conduct digital events to educate and attract prospective students.
• Analyze reports and provide data insights to leadership for enrollment planning.
• Manage multiple databases (Slate, Asana, Banner) to deliver high-quality service.
• Travel to offsite recruitment events and host outreach activities.
• Assist applicants with the admissions process and track enrollment funnel.

Skills

Communication

Public speaking

Data analysis

Organizational skills

Customer service

Team collaboration

Diversity & inclusion

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

CRM systems

Zoom

Microsoft Teams

Slate

Asana

Banner

Job description

Primary Purpose The Assistant Director of Graduate Admissions plans, creates, and implements recruitment strategies designed to attract and successfully enroll prospective students for University of the Pacific's graduate programs. They have a deep understanding of all graduate program details and can advise prospective students on admissions, curriculum, program design, support services, financial aid, program outcomes, and career pathways. In collaboration with faculty and program managers, the Assistant Director of Graduate Admissions ensures all digital events are scheduled, managed, and properly tracked in the university's CRM for accurate data analysis and annual planning. Pacific offers full-time employees a unique opportunity to live on our beautiful campus at below-market rental rates helping you save time and money on your commute.

Essential Functions

• Creates a variety of virtual engagement opportunities for prospective students and individually advises on academic programs with a focus on customer service and applicant success.
• Holds regular meetings with graduate program staff and faculty to discuss progress on enrollment goals. Advises graduate programs on recruitment and outreach strategy and oversees execution and implementation of robust recruitment strategies to achieve student enrollment targets.
• Plans and conducts digital events focused on attracting and educating prospective students.
• Analyzes reports and identifies relevant trends. Provides data and critical insight to the leadership team in understanding and using the data for recruitment, event budgeting, and strategy.
• Possesses the flexibility and wherewithal to operate several databases at one time. This includes, but is not limited to, Slate, Asana, and Banner. Must be able to navigate these systems to provide a high level of customer service to the public.
• In partnership with the schools, identifies potential applicant pipelines; develops relationships, and manages outreach efforts to cultivate these pipelines. Travels to offsite locations and hosts recruitment events externally.
• Assists students with application procedures to ensure a smooth transition into the program, maintaining the highest standards of customer service.
• Through collaboration with graduate programs, identifies gaps in enrollment communication and takes initiative to develop and execute recruitment communication plans, as needed. Tracks prospective students through the enrollment funnel, engaging them with the University as identified in collaboration with the graduate programs.
• Identifies new tools and trending strategies for recruiting online and graduate students.
• Stays current in all pertinent aspects of enrollment management and program advisement.
• Responds and engages with all inquiries/applicants that come through the Graduate Info email inbox.
• Works collaboratively with other Graduate Enrollment team members on shared events, calendaring, recruitment strategy, and phone/office/program coverage.
• Performs other related duties as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

• Bachelor's Degree.
• Three (3) years of Professional experience in a higher education setting, preferably in admissions, recruitment, student advising or related student services.

Preferred Qualifications

• Master's Degree.
• Knowledge of graduate programs in business, engineering, or computer science, including admissions requirements, curriculum, and career pathways; or experience advising prospective students interested in these fields.
• Experience using CRM systems and online communication tools such as Zoom and Microsoft Teams.
• Excellent communication skills, both written and verbal; interpersonal relationship-building skills and excellent public speaking skills.
• Knowledge of and willingness to learn and work with technology.
• Demonstrated skills in data analysis; exceptional organizational skills and strong work ethics.
• Excellent customer service skills with focus on exceptional follow-through.
• Works effectively in a fast-paced environment, comfortable managing multiple priorities while maintaining adherence to deadlines.
• Ability to work independently with minimal supervision.
• Strong initiative and self-starter skills and a goal-oriented attitude.
• Committed team player who feels comfortable in a collaborative work environment.
• Positive attitude, proven ability to work successfully with diverse populations, and demonstrated commitment to promote and enhance diversity and inclusion.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an in-person role, and the successful candidate must be willing to relocate within California, preferably within 25 miles of the Stockton Pacific campus.

Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.

Work Environment/Work Week/Travel

Work is primarily performed in a standard office environment. Work performed during normal business hours. Must be available to work some evening and weekend hours. Regional travel is required. Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.

Hiring Range: $70,304 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.