Assistant Director of Front Office

montage; Washington (District of Columbia); On-site; USD 77,000 - 94,000; Full time

Job summary

Montage International is seeking an Assistant Director of Front Office in Washington, DC. This role assists the Director of Front Office in guest reception, services, reservations, and concierge; driving profitability and strategic leadership aligned with the company’s goals.

The candidate will oversee guest arrival/departure experiences, lead by example, and ensure compliance with HR standards and safety procedures in a luxury hotel environment.

Qualifications

• Two to three years of hotel management experience.
• Bachelor's degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of these programs will occur.

Responsibilities

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

Skills

Hotel management experience

People leadership

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Opera

HotSOS

Rex

Outlook

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Assistant Director of Front Office

SUMMARY

The Assistant Director of Front Office is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

QUALIFICATIONS

• Two to Three years of hotel management experience
• Bachelor's Degree
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur
• Luxury hotel experience strongly preferred

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

The pay scale for the Assistant Director of Front Office position is $85,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.