Assistant Director of Financial Aid & Yellow Ribbon Programs

American University; Washington; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

American University is seeking an Assistant Director for Financial Aid Communications & Service to oversee daily service delivery within the Office of Financial Aid and manage the Yellow Ribbon Program. The role involves supervising front desk operations, monitoring service levels, and coordinating with multiple university offices to ensure compliant, student-centered aid administration.

The ideal candidate will have 3–5 years in financial aid administration, a bachelor's degree or equivalent,

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years of relevant experience required.
• Financial aid administration and counseling experience required.
• Master's degree or equivalent preferred.
• Experience with automated systems and strong written and verbal communication skills preferred.

Responsibilities

• Oversee day-to-day service delivery operations of the Office of Financial Aid, supervising staff and ensuring front desk coverage.
• Manage Yellow Ribbon Program coordination with key university offices and prepare annual awards and applications.
• Advise students and families on federal/state/institutional aid programs, regulations, and budgeting considerations.
• Train staff, maintain case management, reconcile student records and aid activity, and enforce service standards.

Skills

Customer service

Information analysis

Decision making

Customer advocacy

Team leadership

Talent management

Education

Bachelor's degree or equivalent

Master's degree or equivalent (preferred)

Job description

American University is seeking an Assistant Director for Financial Aid Communications & Service to oversee daily service delivery within the Office of Financial Aid and manage the Yellow Ribbon Program. The role involves supervising front desk operations, monitoring service levels, and coordinating with multiple university offices to ensure compliant, student-centered aid administration.

The ideal candidate will have 3–5 years in financial aid administration, a bachelor's degree or equivalent,