Assistant Director of Faculty-Led Programs

NU USA Northeastern University; Boston (MA); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Tuition assistance

Comprehensive benefits package

Wellness & Life

Job summary

Northeastern University in Boston, MA seeks an Assistant Director of Faculty-Led Programs to lead development and management of faculty-led global experiences. You will advise students, manage budgets, and coordinate with vendors and internal teams to deliver high-quality programs.

The role requires strong relationship-building, cross-cultural awareness, and the ability to manage multiple projects while ensuring program quality and safety for participants, with occasional travel and after-hours

Qualifications

• Knowledge in advising techniques for study abroad programs in a higher education setting.
• Understanding of Forum on Education Abroad’s standards and ethics.
• Effective oral and written communication across diverse backgrounds.
• Strong organizational and project management skills.
• Experience with budgeting and process optimization.

Responsibilities

• Faculty-Led Program development: proposal, design, and implementation support.
• Student advising: guide applications, pre-departure orientation, and safety.
• Administrative duties: Terra Dotta system management and on-call rotation.

Skills

Advising study abroad

Interpersonal communication

Program development

Budgeting

Project management

Cultural sensitivity

Microsoft Excel

Team coordination

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Terra Dotta

Banner

Job description

About the Opportunity Job Summary The Assistant Director of Faculty-Led Programs maintains expertise in faculty-led program design and implementation, resource stewardship, internal database systems, and promotion of faculty-led study abroad. The AD is responsible for the development and implementation of an assigned portfolio of programs and provides a full range of advising services to students. The Assistant Director must be able to initiate, develop, and sustain positive relationships with faculty, staff, students, and external stakeholders. Program development duties include developing and maintaining all aspects of faculty-led programs including budgeting, negotiating with third-party vendors, and assessing overall program quality. Student advising duties include identifying academically appropriate programs, knowledge of financial and withdrawal policies, building cross-cultural awareness, and health and safety support. This position may be required to travel to conduct periodic site visits and to attend, facilitate, and/or present at meetings or conferences domestically and internationally. Some evening and weekend hours to lead events will be required to accommodate Northeastern students and faculty.

Key Responsibilities & Accountabilities

1. Faculty-Led Program Development: Provide end-to-end support for an assigned portfolio of faculty in the proposal, design, and implementation stages; Communicate professionally and effectively with internal stakeholders, external partners, and with cross-functional teams to arrive at mutually agreeable and productive solutions; Assist faculty in creating effective marketing and recruitment strategies; Maintain accountability for budgeting with the Finance & Operations team.
2. Student Advising: Maintain regional expertise, cultural proficiency, and programmatic knowledge in an assigned portfolio of faculty-led global experiences; Handle a high volume of student communication and be able to provide direction and answers, as necessary; Maintain general knowledge of financial policies and processes to educate and advise students on how to finance their global experience; Advise students on student application process, monitor progress toward completing applications, changing in status, withdrawals, etc.; Conduct pre-departure orientations and re-entry programming. Connect outgoing students with current or past exchange students to create meaningful connections prior to and while abroad.
3. Administrative Duties: Assist in the management of the Terra Dotta application system, troubleshooting student and faculty issues as they arise; Provide on-campus customer service representation on a rotating basis; Serve in the on-call emergency response rotation.

Minimum Qualifications

• Knowledge in advising techniques for study abroad programs in a higher education setting.
• Understanding of the Forum on Education Abroad’s standards and ethics.
• Effective oral and written communication to positively engage people from diverse cultural and linguistic backgrounds.
• Effective management and prioritization skills.
• Effective organizational, project management, administrative, and computer skills.
• Excellent problem-solving and strong analytical skills with proven ability to organize, prioritize, and multi-task to meet goals and deadlines.
• Ability to manage multiple projects and responsibilities in a fast-paced environment.
• Ability to interact with global program representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality.
• Ability to effectively represent the University to outside institutions and universities.
• Knowledge and skills required for this position are typically acquired through completion of a bachelor's degree required (Master’s degree preferred) with previous experience studying or living abroad.
• Proficiency in Excel and other Microsoft Office software required.
• History of creativity in finding solutions to programmatic challenges while proposing initiatives to move GEO toward its goals and objective.
• Familiarity with Salesforce, Terra Dotta, and student record systems (e.g., Banner) preferred.
• Ability and willingness to work some evening and/or weekend events.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

Grade/Pay Type: 107S Expected Hiring Range: $53,615.00 - $75,728.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

About Northeastern University

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.